3.0 - 6.0 years

3 - 6 Lacs

Bengaluru, Karnataka, India

On-site

Key Responsibilities Minimum 2+ years of experience working with Genesys dialer systems Perform daily data uploads, downloads, imports, and campaign configurations Create and update dialing campaigns, filters, list strategies, and reporting templates Optimize dialer performance and ensure overall dialer efficiency Conduct real-time monitoring of dialer queues, agent availability, and skill sets Manage day-to-day dialer operations including agent setup, reporting, and issue tracking Collaborate with Operations and WFM teams to align dialer strategy with business goals Escalate and track resolution of dialer-related technical issues with appropriate teams or vendors Set up and manage predictive and blended dialing services as per division requirements Perform in-depth analysis on campaign performance and recommend improvement strategies Monitor dialer KPIs and share performance insights with stakeholders Provide technical support and reporting in collaboration with IT and operations

Posted 1 month ago

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