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6.0 - 10.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Required Qualifications and Experience :: D2 4.7+ Development & Configuration, C2, O2 and Documentum 7. x Java Development background. Worked on Complex D2 Configuration. Recent development experience with Documentum D2 4.7 and above. Experience in designing and implementing Documentum solutions. This includes technical design for end-to-end development, testing and deployment of out-of-the-box solutions. Understanding of Object-Oriented concepts, design patterns, and various open-source toolkits and frameworks Experience working with UNIX - AIX and Oracle database and WebSphere 8. Strong attention to detail, excellent time management and organizational skills. Highly self-motivated and directed. Excellent analytical, troubleshooting, and problem-solving skills. Willing to learn new skills and keep up with changing business needs. Ability to work with customers to better understand and further clarify business requirements. Excellent oral and written communication skills.
Posted 13 hours ago
5.0 - 8.0 years
9 - 14 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Documentum. Experience5-8 Years.
Posted 1 day ago
10.0 - 15.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Job Overview BU / FUNCTION DESCRIPTION Power Solution engineering team in D&D is responsible for development of innovative power interconnection solution products which are used in the hyperscale computer, AI, Datacenter, Cloud server, and other IT system, including connector and cable assembly. Role Objective: Manage the complete product development life cycle (starting from voice of customer, ideation, Design Conceptualization, Creation of product specifications, 3D design, Prototyping, Product testing, Product qualification, Project Execution & Sustenance till product end of life) Build a deep understanding of market and customer needs by fostering a connection between the business engineering teams and the customer engineering teams Work closely with customer/sales/PM in getting the right and clear VOC (voice of customer), make engineering evaluation/proposal to customer. Maintain a System level understanding of customer application and the cable design/concept necessary for providing a solution to the customers expectation. Follow LEANPD Project Process to support project team from PDE perspective to complete Project (NPI or Sustaining) on time, quality and budget. Drive the development and release of product, scale-up through stage-gate reviews, ensuring milestone commitments are maintained. Technical support to customer, sales, PM and plant team. Conduct necessary test, engineering analysis, trouble shooting and verification. Work with global manufacturing resources, procurement, and outside suppliers to meet all TE technical, quality, and cost objectives Introduce breakthrough technologies by partnering technically with our customers worldwide and with our TE Global competency centers to enhance business revenue & growth. Apply engineering best practice to reduce cost and sustain exiting products to meet customer s cost targets. Skills and Experiences: Bachelor degree (Mechanical) required and Master is preferred Knowledge about various phases of product realization and product development Knowledge of state-of-the-art design tools such as 3D Computer Aided Design (CAD), modelling, Geometric Dimension & Tolerancing (GD&T), electrical & electronic design and Simulation Basic knowledge in manufacturing process (machining, molding, stamping, plating, etc.) will be a plus. Basic knowledge in material (metal/plastic) properties will be a plus. Knowledge of power distribution system and connection components. Familiarity with power safety standards and agency approval of power connector/cable/cable assembly. Basic FEA simulation on mechanical, mold-flow, and Thermal. Familiarity with quality tools (FMEA, 6sigma, DOE, 8D ) will be a plus. CRITICAL EXPERIENCE 10+ years working experience as new product development related position and 5+ years of working experience on product developing of connector\cable\cable assembly. Connector, especially Power/Industrial/Auto connector design background will be a plus. Experience on power distribution inter/intra system is required. This position is highly technical and requires an individual who can work independently. Experience on product compliance certification (Product, Safety, Environment substance control) Experience in design for manufacturing and assembly (DFMA), design for cost (DFC), design for manufacturing (DFM) COMPETENCIES Application EngineeringAbility to understand customer requirements & offer engineering solutions Engineering management across cross functional teamsDeveloping technical roadmaps to align with market direction & communicating it across business units, management & customers to share applicable technology Working together with global team. Optimizing engineering & innovationDefining & managing IP strategy & constantly improving products through R&D Quick learning capabilityAcquire the necessary skill set, assuring succession & phase in the organization, procedure and culture. Quality controller Ability to assure quality for services, documents and prints. Good presentation skills with usage of PowerPoint Location
Posted 3 weeks ago
4.0 - 9.0 years
18 - 22 Lacs
Bengaluru
Work from Office
Should have experience of Architecture of MAS (Maximo Application Suite) platforms of IBM. Experience in MAS Implementation, Support and Development. Experience in OpenShift (OCP)/Kubernetes cluster. Well versed in Linux servers, networking. Should have experience in Customization and implementation of IBM Manage & different MAS Add Ons. Should have good understanding of ITIL processes Hands on experience with ITIL based applications catering Asset Management, Incident Management, Problem Management, Change management, SLA management etc Should have good hands on in Scripting used for customization of various products like Maximo/MAS etc. Good to have IBM WatsonX AI platform exposure. Good customer handling experience. Good understanding of Web Services, Maximo Integration Framework (Using API Tokens) . Extensive experience on Database Configuration, Conditional Expression Manager, Domains, Workflows, Actions, Roles, Escalations, Crontasks and Application Designer . Having working knowledge of Databases (Oracle, DB2, SQL Server) . Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Primary Skills Must have Maximo OR Maximo Suit Experience Secondary Skills Verbal Communication
Posted 3 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
New Delhi, Chennai
Work from Office
The EMC - Documentum role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the EMC - Documentum domain.
Posted 4 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
Chennai
Work from Office
The EMC - Documentum role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the EMC - Documentum domain.
Posted 4 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
Bengaluru
Work from Office
The EMC - Documentum role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the EMC - Documentum domain.
Posted 4 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
Hyderabad
Work from Office
The EMC - Documentum role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the EMC - Documentum domain.
Posted 4 weeks ago
5 - 10 years
7 - 12 Lacs
Kolkata
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : IBM Maximo Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and ensuring successful project delivery. Your typical day will involve collaborating with multiple teams, making key decisions, and providing solutions to problems for your immediate team and across multiple teams. Key Responsibilities1 -Good knowledge of Maximo modules, applications and configurations2 -Maximo Integration knowledge added advantage Technical Experience1 Must have hands on experience in Maximo configurations or automation scripts or application designer or workflows2 Good To have 7x and 6x added advantage and data conversion.3 Working knowledge of PL/SQL 4 Knowledge on Maximo Reporting module Professional Attributes1. -Should have good communication and problem solving skills2. -Willing to work independently Educational Qualification15 years full time EducationGood to have:Experience with Maximo Nuclear skill Qualifications 15 years full time education
Posted 1 month ago
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