ITSM/ITAM Platform Implementation Lead Cloud Kinetics

8.0 - 12.0 years

0 Lacs

chennai, tamil nadu

On-site

We are seeking a skilled ITSM / ITAM Implementation Lead with extensive experience in enterprise service management solutions. Your expertise will be crucial in implementing and integrating platforms like Atlassian JSM, Device42, Lansweeper, and cloud-based discovery tools. As the ITSM / ITAM Implementation Lead, you will play a key role in leading the requirements gathering and analysis for ITSM, ITAM, CMDB, and Asset Discovery platforms. Your responsibilities will include designing ITIL-compliant processes for incident, change, problem, and service request management, defining and implementing foundation data templates and process standards, and driving the implementation of various platforms. You will also be responsible for integrating ITSM platforms with other systems such as SIEM, SSO, SecOps, DevOps, and SAP, ensuring seamless integration with patch management, EDR tools, and security platforms. Additionally, you will design and execute data migration from legacy ITSM/CMDB systems to modern platforms and ensure data accuracy and integrity by reconciling asset discovery data with existing asset management systems. The ideal candidate for this role should have a minimum of 8 years of experience in Enterprise Service Management (ESM) implementations, with a strong command of ITIL practices and certification. You should have a proven track record of leading end-to-end project implementations as a Tech Lead, hands-on experience with Atlassian JSM, and experience in SSO integration and Atlassian Data Guard. Experience with asset discovery and management platforms like Lansweeper and Device42 is essential, along with a successful track record of delivering projects with a large number of assets. Experience in EOL/EOS Management, using platforms like Atlassian, Device42, or ServiceNow, asset discovery on cloud platforms, and working knowledge of integrating ITSM platforms are also desired qualifications. If you are looking to leverage your expertise in ITSM / ITAM implementations and have a passion for driving successful projects in complex enterprise environments, we encourage you to apply for this challenging and rewarding role.,

Posted 2 weeks ago

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