Training Manager - Elite Banker IDFC FIRST Bank

5.0 - 10.0 years

0 Lacs

thane, maharashtra

On-site

The Training Manager Elite Banker at Elite Bank will be responsible for providing quality training, developing knowledge, and enhancing capabilities of VRM team members. The main purpose of this role is to offer guidance and mentorship to individuals to help them achieve their goals effectively. Key Responsibilities: - Conducting quality training sessions to enhance the capabilities of VRMs and ensuring adherence to tele-calling guidelines as per regulatory norms. - Collaborating with other product leadership teams to stay updated on the latest product developments and training VRM teams accordingly. - Implementing various training approaches such as Role Plays, Engagement Scripts, and industry best practices to facilitate peer learning among VRMs. - Monitoring the quality of calls and engagement, as well as sales processes followed by VRMs in the region. - Working with the Learning & Development Team to develop learning modules covering product and behavioral parameters and ensuring VRM adoption of the same. - Leading recruitment initiatives to hire top talent for the organization and managing attrition rates among VRMs by following industry best practices. Secondary Responsibilities: - Ensuring VRMs are well-trained in product and behavioral parameters and follow the bank's audit and compliance framework. - Driving efficiency within the VRM Channel and maintaining a high level of motivation within the team. - Developing a robust quality management framework based on industry best practices. Managerial & Leadership Responsibilities: - Cultivating a customer-first culture within the team to ensure exceptional customer service. - Attracting and retaining top talent for VRMs in the zone. - Monitoring and improving key parameters related to hiring quality and attrition rates. - Providing continuous feedback and suggestions to Senior Management to enhance the Channel's performance. Education & Qualification: - Graduation: Any Graduate - Post Graduation: MBA / PGDM - Experience: 5 to 10 years of relevant experience In summary, the Training Manager Elite Banker plays a critical role in training and developing VRM team members to achieve excellence in customer engagement and service delivery while aligning with industry best practices and regulatory guidelines.,

Posted 1 week ago

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