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Tata Capital
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Deputy Head - Operations - MFB

Deputy Head - Operations - MFB

Tata Capital

7 - 8 years

9 - 13 Lacs

Mumbai

Posted:3 weeks ago| Platform:

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Skills Required

microfinance nbfc distribution system sfb mfi quality control dns disbursement assurance lync kyc active directory exchange online quality assurance operational risk management ms exchange daily operations exchange server adfs dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled professional with 7-8 years of experience to lead our operations team in Mumbai. The ideal candidate will have a strong background in operations and compliance, with excellent leadership skills.
Roles and Responsibility

Manage and oversee daily operations to ensure efficiency and productivity.

Develop and implement strategies to improve operational risk management and quality control.

Collaborate with cross-functional teams to achieve business objectives.

Analyze and resolve complex operational issues.

Guide the backend quality assurance team in scrutinizing customer KYC and bank accounts.

Ensure timely disbursement of loans after clearing quality control house.

Monitor and manage minimal/zero cash balances at the branch level, routing collections through cashless or depositing them in our bank on the same day.

Resolve customer and BC partner grievances and issues, ensuring real-time reporting of client CBs to all credit bureaus.

Interact with operating units to ensure timely delivery of client documents to repository houses.

Understand and control operational risks, working within the prescribed risk framework of the company.

Be vigilant of system rules, logics, and their response to changed regulatory frameworks and guidelines.

Job

MBA degree from a reputable institution.

Minimum 7 years of experience in operations, preferably in NBFC, NBFC MFI, SFB, or Bank.

Proven track record of success in a leadership role, heading regional or zonal operations functions.

Strong understanding of operations and backend functions, with the ability to correlate legal and compliance matters with client service.

Excellent analytical and problem-solving skills, with the ability to work independently and as part of a team.

Good knowledge of regulatory dynamics and compliance matters, with a sense of urgency.

Understanding of rural and microfinance distribution systems is an added advantage.

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Tata Capital

Financial Services

Mumbai Maharashtra

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Deputy Head - Operations - MFB