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Deployment Engineer

1 - 5 years

9 - 10 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Deployment Manager
What You Will Be Doing
  • Handle inbound calls from customers and field technical representatives regarding station deployment and activation.
  • Work on new and existing cases to facilitate station activations.
  • Manage the end-to-end onboarding-to-activation journey for customers.
  • Coordinate with internal teams and stakeholders to resolve missing or incomplete information on sales orders.
  • Accurately document case details in the internal system for tracking and follow-up.
  • Support a diverse B2B client base, including SMEs, third-party sellers, and large enterprises.
  • Ensure smooth deployment and activation experiences by actively managing communications and dependencies.
  • Willingness to work on rotational shifts (any 5 days between Monday to Sunday) with weekly offs.
  • Shift Timing: Primarily 9 AM to 6 PM PST (India 9:30 PM to 6:30 AM)

What You Will Bring to ChargePoint

  • Strong ability to interpret and correlate Sales Orders to actual deployment requirements.
  • Excellent verbal and written communication skills.
  • Proactive approach to problem-solving and stakeholder engagement.
  • Team player with a customer-first mindset.
  • Reach out to relevant stakeholders in case of missing or seek additional information.
  • Manage the Onboarding to Activation journey.
  • Manage/hand hold clients which are B2B, this involves SME, 3rd party sellers & Large conglomerate.
  • Flexible to work any set of 5 days (Mon to Sun) on rotational shifts & weekly offs.

Requirements

Experience :
  • 1 to 5 years of experience in technical support roles, preferably in Telecom, IT, Networking, or related industries.
Education Requirements :
  • Graduate in a technical stream: B.E./B.Tech, BCA, MCA, B.Sc. (Computer Science, IT, Electronics, etc.)
Addition details that are must haves for this role :
  • Ability to work in a hybrid setup (4 days in-office, 1 day work-from-home).

Location

Bangalore
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.

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ChargePoint, Pvt. Ltd.
ChargePoint, Pvt. Ltd.

Appliances, Electrical, and Electronics Manufacturing

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