Delivery Operations Associate

Job Description

We are looking for a highly driven and detail-oriented Delivery Operations Associate to join our Delivery Ops team. This role is key to managing end-to-end delivery processes, including daily warehouse coordination, hub logistics, order fulfillment, procurement, and post-dispatch issue handling. The ideal candidate should be proactive, organized, and committed to ensuring a seamless delivery experience for our users. Key Responsibilities (KRAs) Daily Operations & Coordination Ensure timely daily dispatches and collaborate with internal teams. Maintain continuity in delivery workflows with minimal escalations. Temple Hub & Warehouse Management Manage stock levels and logistics across temple hubs. Ensure compliance with hygiene and operational protocols. Order Fulfillment Oversee accurate and on-time Prasad deliveries with high order accuracy. Procurement & Packaging Handle timely sourcing and high-quality packaging of materials. Monitor costs and minimize packaging issues. SLA & TAT Tracking Track and improve delivery turnaround times. Ensure SLAs are met consistently. Post-Dispatch & Escalations Resolve delivery escalations promptly. Manage NDRs (Non-Delivery Reports) and customer satisfaction calls