Delivery Lead ( VP, AD, D)

Job Description

We are seeking a highly motivated and experienced Delivery Lead to join our team at Signzy Technologies Private Limited, a leading B2B SaaS tech product organization. As the Delivery Lead, you will be responsible for ensuring the successful delivery of our products and services to clients, overseeing the end-to-end project lifecycle from initiation through to completion. You will work closely with cross-functional teams including Product, Engineering and Sales to ensure client expectations are met and the delivery process runs smoothly and efficiently. Key Responsibilities Project Management: Oversee multiple client-facing projects simultaneously, ensuring they are delivered on time, within scope, and within budget. Client Relationship Management: Serve as the main point of contact for clients, managing client expectations, proactively addressing concerns, and ensuring customer satisfaction. Cross-Functional Team Collaboration: Coordinate with Product, Engineering, Sales, and Customer Success teams to ensure alignment on deliverables, timelines, and milestones. Resource Management: Lead the allocation of resources to ensure project success and avoid bottlenecks. Risk and Issue Management: Identify project risks and issues, working with relevant teams to mitigate or resolve them. Continuous Improvement: Lead and implement best practices for project delivery, driving operational efficiencies and quality improvements. Stakeholder Communication: Regularly communicate project progress, risks, and successes to stakeholders, ensuring transparency throughout the delivery lifecycle. Delivery Process Ownership: Own the end-to-end project delivery process, continuously assessing and improving project workflows, delivery standards, and client outcomes. Reporting & Documentation: Provide regular project status updates and ensure all documentation is accurate and up to date. Job Requirements Experience: 10+ years of experience in a Delivery or Project Management role in aB2B SaaS or technology-driven environment. Proven experience managing large-scale, complex client projects with cross-functional teams. Strong background in Agile methodologies (Scrum, Kanban) and familiarity with project management tools (Jira, Asana, Monday.com, etc.). Experience with SaaS product delivery, including onboarding, integrations, and customer enablement. Education: Bachelor s degree in Business, Engineering, Computer Science, or related field (or equivalent work experience). PMP, PRINCE2, or Agile certifications are a plus. Proficiency in project management tools (Jira, Trello, Asana, or similar). Familiarity with SaaS architectures and technology stacks, particularly related to cloud-based applications. Ability to understand technical requirements and communicate effectively with both technical and non-technical stakeholders.