30 Dbmotion Jobs

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. At Altera, our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health. With the largest community of clients in healthcare, Altera is able to deliver an integrated platform of clinical, financial, connectivity, and information solutions to facilitate enhanced collaboration and exchange of critical patient information. In this System Administrator role, the ideal candidate will assist with day-to-day operations on technical issues and problems, as well as participate in the initiation and planning phases of organizational projects. The primary purpose of this role is to install, implement, configure, upgrade, and optimize the performance of application systems and databases required to operate Altera Software Development and QA environments. Responsibilities: Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues. Providing weekly/monthly client read-outs and presentations Client's point of contact on any application/database performance issue. Excelling at AppDynamics - Application performance management tool and utilizing it to monitor/evaluate application performance. Identify, qualify & help drive the issues/bugs to remediation/resolution. Keep track of identified issues/fixes and drive this resolution across the client base. Assess the extremely complicated application and database performance issues and drive them to resolution. Identify known issues and turn them into an alert and establish operational workflow with operational teams. Prepare necessary documentation around technical procedures as well as operational procedures. Participate in weekly/daily technical/leadership calls to update on the progress. Working in a 24*7 operational environment with rotational shifts. Responsible for handling Level 2 analysis, troubleshooting, and resolution. Experience & Knowledge: Experience/Knowledge of Application/Infrastructure Monitoring tools/solutions. Experience/Knowledge of Altera Applications, including SCM, APF and OPAL Candidate must have 3+ years of experience in supporting and monitoring DynaTrace/AppDynamics/NewRelic or other Application Performance management tools etc. Experience in Windows server infrastructure and. Net-based Application Support, IIS, worker process thread, Web config, Certificate binding, Event Logs Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon, etc. Windows cluster, COM+, Log Parser Basics of Networking and Azure Monitoring Intermediate to Professional level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On Experience with ITSM tools such as Service desk/ServiceNow. Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage) International support experience (preferably US or Europe i.e., good command of verbal and written English) Academic and Professional Qualifications: Knowledge/Experience in office applications, Word/Excel/PowerPoint/Access Bachelor's degree in computer science/IT Any relevant IT certification would be a plus Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer's 1st focus, document processes, and communicate effectively within the te Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Senior Software Engineer Job Description A Senior Software Engineer for this team would be responsible for building software, as part of the global team. The individual will be directly working with the India & US based product teams and needs to demonstrate the ability to collaborate and drive product implementation. Responsibilities: Ownership of assigned software and non-software deliverables. Suggest and implement optimum design changes. Production of efficient and fully documented code and unit tests. Production of supporting technical and installation for internal and external publication. Achievement of agreed productivity targets to ensure developments are delivered within budget, to schedule and to defined quality standards. Providing solutions for complex software problems Completion of all necessary software and non-software components in the timeline Job requirements: 5-8 years of strong technical experience of building or working on enterprise software applications Expert on Microsoft technologies like C#, .NET, WPF, WCF, XAML, SQL Server Exposure to .Net Core, Angular, React, HTML5 Exposure to Aure\AWS is a plus Experience of implementing Web API. Experience on Design patterns like MVVM, MVP Expert in SQL Server 2017 onwards Experience in tuning the application for performance. Good Stored Procedure programming skills Exposure to tools like TFS, Fiddler, Jenkins, StyleCop Good Team player Exposure to cross location teams and ability to work independently with both internal and external stakeholders across locations Excellent Problem-solving skills Strong verbal & written communication skills Nice to Have: Strong background in the Healthcare domain Experience working on the Agile Model Exposure to SAFe Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Overview Responsibilities Qualifications Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Responsibilities – Provision and maintain Azure IaaS/PaaS environment Manage the client and project issues and lead them to closure. Function as escalation point as needed by Team. Mentor team to increase their skills and promote consistency. Assisting the management in organizing, planning, and implementing strategies. Effective management of the client relationship and resolution of client issues/escalations. Maintain KPI of the TEAM and make sure team adheres to internal and external SLA Track the progress of weekly, monthly, quarterly, and annual objectives/goals for the associates. Leadership and organizational abilities with Interpersonal and good communication skills expected. Able to guide, mentor associates on technical challenges and work with them to come up with Improvement areas in Infrastructure. Drive continuous automation and improvement in the SOP's. Work with Management to attain the Organizational Goals and KPI's. Keep progressing to keep Service upgrade as per new development in Technologies and create strategy\proposals to move client to them. Qualifications Academic and Professional Qualifications: Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required. Technical/Azure/AWS certifications Experience: Team Player with proven communication, organizational, and strong interpersonal skills Must have excellent writing and communication skills (able to use office 365 all solutions) Ability to prioritize and drive to results with a high emphasis on quality Ability to translate complex technical information into understandable business language Experience in Microsoft Azure Cloud. Typically requires a minimum of 10 years of related experience Strong Knowledge of software applications and operating platforms, storage area networks, Microsoft SQL Server, SQL Performance Troubleshooting, IIS web server troubleshooting, Microsoft Power Shell. Basic familiarity with healthcare organizations. Well organized, detail oriented, self-starter, able to work independently. Must demonstrate the ability to learn and communicate new technologies. Travel Requirements: May require minimum travel for business needs Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. RESPONSIBILITIES: Responsible for the configuration/installation/upgrades, performance monitoring, security, and continual improvement of our client's server and Applications. Responsible for supporting our client infrastructure applications, including Microsoft SQL Servers, Active Directory and Core Windows components like IIS, Clusters and File system. Responsible for New Server build, Application installation & configuration as per Product requirement. Responsible for upgrading and maintaining the Applications in co-ordination with Project Management Team Coordinate with all the internal teams to complete the projects and related tasks. Responsible for continuous improvement and enhancement of Infrastructure-related services. Analyze technical and business needs and recommend solutions Maintain positive relationships with clients, end users and vendors, and consultants. Maintain current working knowledge in systems and hardware, and incorporate new developments into the future systems of the enterprise Good Communication & Email Skills are mandatory. Job Requirements: Experience : 0-1 Year of administrating enterprise Windows and Virtual Environment. Experience with building servers as per standards will be added advantage. Responsible for monitoring performance and system usage. Experience / Knowledge with monitoring tools and antivirus will be an added advantage. Experience / Knowledge in planning, design, and installation of any application. Health care IT experience will be preferred Skills : Troubleshooting skills Excellent written and oral communication skills. Ability to be proactive and work independently with limited direction. Sound knowledge on Various Operating systems flavors, System files, Registry Microsoft Active Directory services & Domain knowledge. AI and Automation knowledge would be an additional advantage Mandatory : Must have experience with IIS, Clustering & File & Print services. Knowledge on SQL server and batch files will be an added advantage. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. The Primary purpose of the MS Process Analyst Role is to assist MS Management and MS Support teams to improve the value of their services by focusing on creating business value and solving business issues through data analysis, development of Management Dashboards and Reporting, problem management and process improvement. Experience of 2+ years in the below skills will be required Collect and document business requirements for project and process improvement/automation efforts Experience with processes relating to 24x7x365 Technical and Application Support teams (including Tier 1 and Tier 2 support processes, SLA's, and OLA's) Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases Performs quality review of process deliverables and identifies where rework or remediation is necessary Ability to read and understand signed customer contracts, and develop repository for contract documents and defined service levels. Work directly with reporting team to compile strategic and support dashboards to understand ticket trends and proactively identify issues for FCR or Problem Management initiatives. Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results. Support the QMS Team or other Management by providing project management control on key initiatives, usually pertaining to managing and delivering internal process improvement. Ensure adherence to the Managed Services Best Practices and the ISO 9001:2015 standard Keep team apprised via project plans, meetings and discussion minutes of tasks identified, tasks to be completed, and work not completed. Communicates effectively with all parties related to assigned process area May serve as Tier 1 MS Service Desk analyst during times of high volume and/or disaster recovery as needed by SD management, with direct external customer communication. Skills/Certifications (Preferred) Excellent in Spoken and written English, preferably with experience in dealing with US/UK managers and/or customers Microsoft Office Suite, with advance Excel skills. Including solid working knowledge of SharePoint and Teams documentation and collaboration. Hands on experience with CRM tools like Service Now/Remedy et al. Knowledge of Power BI Reporting capabilities (multi-perspective view into a dataset, with visuals that represent different findings and insights from that dataset) Process workflow modeling software such as Vizio Project Management Methodologies (PMP, CAPM – Certified Associate in Project Management, PgMP) ISO 9001 and standards for a QMS Knowledge of ITIL framework, especially Incident Management, Problem Management and Continual Service Improvement. ________JD ENDS_________ Note: General language for role level around years of experience, travel, shift schedule, work location (assuming Pune), etc. Normally working in US shifts with fixed Sat-Sun weekly offs, however some weekly adjustments may be needed based on business needs. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Job Description: IT Cyber Defense Analyst - Intern Location: Remote (Pune-Baroda, India) Department: IT Cybersecurity / Security Operations Center (SOC) Reports To: SOC Manager About The Role We're seeking a curious, driven, and detail-oriented Intern SOC Analyst to join our Security Operations Center. This is an exciting opportunity to gain real-world experience in cyber threat monitoring, incident response, and security tools — all while learning from a world-class team. Key Responsibilities Monitor real-time security events and alerts via SIEM, EDR and SOAR tools Perform initial triage and escalate incidents as required Assist with incident documentation and reporting Participate in threat intelligence and daily briefings Support SOC analysts with log analysis and research Learn to identify phishing, malware, and intrusion patterns Help create or refine SOC playbooks and procedures Requirements Completed a degree in Cybersecurity, IT, Computer Science, or related field Any previous internship experience in SOC/Cyber Defense will be a plus Basic understanding of networking, Windows/Linux systems, and Cybersecurity concepts Familiarity with the following is a plus: SIEM, IDS/IPS, EDR, SOAR, Firewalls Willingness to learn, detail-oriented, and quick thinker under pressure Good communication and documentation skills Availability to work in rotational shifts including night Flexible with week off days. No fix off Saturday and Sunday What You'll Gain Hands-on SOC experience with enterprise security tools Exposure to real-world threat scenarios Mentorship from experienced analysts Potential for full-time employment upon successful internship completion Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. JD Requisition ID: (2319) Associate Technical Support Consultant – Mehulkumar Shah Are you looking for a job where you can make an impact every day in someone else's life? Do you get a thrill when solving complex problems? As a Support Consultant at Altera Health, your work makes a difference to patients and the hospital staff treating them. You will be responsible for handling and diagnosing application issues, working directly with hospital IT staff, partnering with Altera developers and third-party vendors to ensure hospital staff are taking care of patient's health and not software issues. Job Summary: The primary responsibilities include, and not limited to: Provide software application support to hospital IT staff via remote administration technologies. Interact with International customers to help troubleshoot and resolve highly complex software problems. Track and document inbound requests and ensure proper case documentation following standard operating procedures and meeting SLAs. Educate clients on application functionality. Explain software errors and convey feedback to product development staff. Position will require participation in after-hours and on-call support on weekends. Ability to work independently in a challenging environment. Location: Pune A successful candidate would possess the following qualities: Strong desire and determination to resolve complex issues. You want to know, in detail, why an application is doing what it is doing. Solid analytical, research, and trouble-shooting skills. Your solutions are evidence based, not guesswork. Excellent communication skills. You must be able to clearly communicate to our English-speaking customer base. Strong verbal and written communication (in English) and interpersonal skills. Exposure to interaction with international clients. Understanding and recognizing the impact of the issues in relation to patient safety. If our software isn't working, patients are impacted. Organized and attention to detail. The smallest character out of place can bring down a system. Self-driven, and a fast learner for a fast-paced environment. Our software suites are massive, the databases expansive, and when you start, you will know little and need to learn quickly. 2-3 years of experience with a demonstrated competence in functional or technical troubleshooting in a client-facing role. You must be curious and driven to solve problems. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Altera – Expert Technical Support Consultant Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Allscripts TouchWorks®, Allscripts® Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Overview Provides technical support to clients via the telephone and/or Internet (e.g., instant message, email). Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills. This is a Remote role. Responsibilities Possesses sound knowledge of organization's products Follows all Standard Operating Procedures SOP's (i.e. Patient Safety and Compliance) Diagnoses and resolves client questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality and bugs/enhancements Leverages common industry tools used for OS, SQL, Networking. Tracks and documents inbound support requests and ensures proper notation of client problems or issues Documents problems and solutions to train lower-level support on how to properly address client or product problems Maintains a log (SNOW) of issues and conveys client feedback regarding issues and collaborates with product development staff, via problem record or issue case to improve on current design or to identify possible problems with design Assists field technicians who are troubleshooting problems or repairing product. Achieves established support goals Stays abreast of current technology in products, design changes, and new products offered Works directly with clients on very complex or multifaceted problems, leading the effort through ongoing engagement, in some instances, at the client site Acts as a lead support resource, handling issues that are subject to high-profile escalations for that entire product Handles all specific product related functional and technology related issues including work required for system/data recovery, involving other necessary resources at Allscripts Provides formal training to team members and documentation as needed Identifies opportunities for cost saving through increased efficiency and the development of tools Identifies potential revenue generating opportunities and work with their management team to realize these opportunities Acts as a single point of contact for client specific engagements in absence of his/her manager May participate in new hire process. Interviews potential new hires and participates in selection process Qualifications Academic and Professional Qualifications: Bachelor's Degree or equivalent work/technical related experience Certifications as needed for a specific technical role and/or relevant experience. ITIL Certification Experience: 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience (Preferred) 2-3 years of the total experience should be at the Senior level Displays mastered level knowledge of the following: Altera Solutions and knowledge of Altera clients and familiarity with the healthcare industry in general Microsoft technologies as well as other 3rd party technical solutions, OS/DB/SQL, networking and security Knowledge of writing advanced scripts to perform troubleshooting Software support experience demonstrating troubleshooting / analytical skills Software development life cycle Configuring and using one or more applications or components Travel Requirements: None Working Arrangements: Work is performed in a remote environment with minimal exposure to health or safety hazards Altera offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Altera's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Altera must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans This is an official Altera Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Responsibilities Data Conversion and Interface Demonstrate proficiency with Interface or data conversion development and implementation tools used by the team. Negotiate Interface or data conversion specifications and plans for Implementation with customer/vendors for those that deviate from standard. Install software and interface definition on customer's servers Create test plan templates and test with customer/vendor to insure that functionality meets the needs of the customer Provide interface and related workflow solutions within the guidelines of the interface team's custom request procedures. Development, deployment, and testing of configuration release packages based on customer requirements. Assist the customer with the parameterization and configuration necessary to deliver the functionality defined in the contract scope. Provide technical assistance to other departments in relation to interface development and installation. Provide 3rd level interface support Technical Consultant Demonstrate proficiency in the delivery of hardware and system software technology to customers using standard procedures. Provide technical support during the implementation delivery process including triaging and troubleshooting reported by customer and implementation team. Advise clients on testing strategy and planning to ensure successful solution implementation Install all software required for the Altera solutions Carry out the implementation of Altera solutions and designated 3rd party products following a detailed project plan and in accordance with the contracted project scope. Developing Technical documentation to facilitate efficiency, document customer implementations, and support department education objectives. Training Customers and Altera Staff on your areas of expertise Qualifications Academic and professional qualifications: Bachelor's Degree in relevant technical field, (Information Technology, Computer Science, Software, Engineering, or related technical discipline), or equivalent combination of training and work experience. Experience : 2-4 or more years in related responsibilities depending on education level. Technical Qualifications: Must be willing to work from Office Must have excellent communication skills Must be willing to work in shifts Excellent technical capabilities - ability to understand, configure and troubleshooting complex systems. Creative thinker, problem solving approach Strong analytical abilities Data Modeling Ability to write SQL queries and understand complex database structures Knowledge of code\scripting languages Healthcare standards – deep understanding of HL7, CCDAs and/or XML and how to interpret and read both languages Familiar clinical terminology standards such as (SNOMED, LOINC, ICD, etc) Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Key Responsibilities: Provide high-level client support, track ongoing issues, and facilitate resolutions. Deliver regular client updates and presentations on a weekly/monthly basis. Act as the primary contact for any application or database performance issues. Utilize AppDynamics, Logic Monitor, and similar tools for application performance monitoring and evaluation. Identify, assess, and drive issues and bugs towards resolution. Maintain issue tracking and resolution across the client base. Address complex application and database performance challenges and ensure resolution. Convert identified issues into alerts and establish operational workflows with relevant teams. Prepare technical and operational documentation as required. Participate in regular technical and leadership meetings to provide progress updates. Work in a 24/7 operational environment with rotational shifts. Responsible for Level 2 analysis, troubleshooting, and resolution. Experience & Skills: Proven experience with Application/Infrastructure Monitoring tools. 2+ years of experience in Application Support/Monitoring. Must be willing to work in shifts Proficiency in tools such as Logic Monitor, DynaTrace, AppDynamics, or NewRelic. Strong grasp of Windows server infrastructure, including. .NET-based application support, IIS, and server performance metrics. Familiarity with Windows cluster, COM+, and Log Parser. Basic understanding of Networking and Azure Monitoring. Intermediate to advanced SQL skills (SQL Jobs, queries, blocking, Always On). Experience with IT Service Management tools (e.g. ServiceNow). Knowledge of the ITIL framework (Certification is advantageous). Experience in international support environments (preferably US or Europe) with excellent verbal and written English skills. Education & Certifications: Bachelor's degree in computer science or IT. Relevant IT certifications are a plus. Strong interpersonal and communication skills are essential for maintaining a customer-centric focus, documenting processes, and effective team communication. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Key Responsibilities: Provide high-level client support, track ongoing issues, and facilitate resolutions. Deliver regular client updates and presentations on a weekly/monthly basis. Act as the primary contact for any application or database performance issues. Utilize AppDynamics, Logic Monitor, and similar tools for application performance monitoring and evaluation. Identify, assess, and drive issues and bugs towards resolution. Maintain issue tracking and resolution across the client base. Address complex application and database performance challenges and ensure resolution. Convert identified issues into alerts and establish operational workflows with relevant teams. Prepare technical and operational documentation as required. Participate in regular technical and leadership meetings to provide progress updates. Work in a 24/7 operational environment with rotational shifts. Responsible for Level 2 analysis, troubleshooting, and resolution. Experience & Skills: Proven experience with Application/Infrastructure Monitoring tools. 3-4 years of experience in Application Support/Monitoring. Proficiency in tools such as Logic Monitor, DynaTrace, AppDynamics, or NewRelic. Strong grasp of Windows server infrastructure, including NET-based application support, IIS, and server performance metrics. Familiarity with Windows cluster, COM+, and Log Parser. Basic understanding of Networking and Azure Monitoring. Intermediate to advanced SQL skills (SQL Jobs, queries, blocking, Always On). Experience with IT Service Management tools (e.g., ServiceNow). Knowledge of the ITIL framework (Certification is advantageous). Experience in international support environments (preferably US or Europe) with excellent verbal and written English skills. Education & Certifications: Bachelor's degree in computer science or IT. Relevant IT certifications are a plus. Strong interpersonal and communication skills are essential for maintaining a customer-centric focus, documenting processes, and effective team communication. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Mandatory skills required:- 1-2 Years of experience hands on with SQL DBA Must have excellent verbal and written communication skills Must be willing to work in 24X7 shifts Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Mandatory skills required 2 years of experience Strong communication skills Understanding of ITIL process Able to coordinate calls and lead Must be willing to work in shifts Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Skills required: - 8 years of experience Hands on with full stack development Hands on with (.Net Core, Angular, SQL) Must have worked with SQL expertise with having worked with large Volumes of data Nice to have - Azure Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Roles and Responsibilities Windows Server Administration Install, configure, and maintain Windows Server systems (2012r2, 2016, 2019, 2022). Manage server roles such as DNS, DHCP, File Services, and Print Services. Perform regular patching, upgrades, and system performance monitoring. Troubleshoot and resolve server-related issues to ensure minimal downtime. Implement and maintain backup, disaster recovery, and failover solutions. Monitor server health using tools like Microsoft System Center or other monitoring solutions. Active Directory Management Manage and maintain Active Directory (AD) infrastructure, including forests, domains, and trusts. Implement Group Policy Objects (GPOs) to enforce security and administrative standards. Ensure the security of AD by configuring account policies, auditing, and monitoring. Manage user accounts, groups, and permissions in AD. Plan and execute AD migrations, upgrades, and restructuring. Integrate and manage Azure Active Directory and hybrid environments. Security and Compliance Apply best practices for securing Windows Servers and AD environments. Implement and manage role-based access control (RBAC). Monitor and respond to security incidents and vulnerabilities. Ensure compliance with organizational policies and regulatory requirements. Conduct regular audits of server and AD configurations. Documentation and Reporting Maintain accurate documentation for server configurations, AD structures, and processes. Provide regular reports on system performance, incidents, and compliance metrics. Develop and update runbooks, guides, and SOPs for server and AD operations. Leadership and Collaboration Assist in planning and executing IT infrastructure projects. Provide technical guidance and training to junior administrators. Collaborate with cross-functional teams to achieve business goals. Qualifications and Skills Required Skills Total 5+ year of experience Must be willing to work in any shifts Proven experience in managing Windows Server environments (2012 and above). Expertise in Active Directory management and troubleshooting. Proficiency with PowerShell for automation and scripting. Strong understanding of networking concepts (TCP/IP, DNS, DHCP). Experience with security frameworks (e.g., MFA, PKI, and identity management). Familiarity with virtualization technologies such as Hyper-V or VMware. Experience with cloud platforms (e.g., Azure, AWS) and hybrid AD setups. Preferred Skills Certifications: Microsoft Certified: Azure Administrator, MCSA/MCSE, or equivalent. Knowledge of ITIL practices for incident and change management. Experience with Microsoft System Center (SCCM, SCOM). Understanding of DevOps principles and tools for CI/CD. Experience with backup solutions like Veeam or Commvault. Soft Skills Strong analytical and problem-solving abilities. Excellent communication and documentation skills. Ability to work independently and in a team environment. Attention to detail and a proactive approach to system management. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Job Summary: We are seeking a dynamic and results-driven IT Recruiter (on contract) with 2–3 years of experience in technical hiring. The ideal candidate will be responsible for sourcing, screening, and hiring top tech talent to meet the organization's staffing needs. You will play a key role in building high-performing teams by collaborating with hiring managers, understanding business requirements, and managing the recruitment lifecycle. Key Responsibilities: Collaborate with hiring managers to understand technical job requirements and team goals. Source candidates through various channels including job portals, social media, LinkedIn, employee referrals, and recruitment agencies. Screen and shortlist candidates based on technical skills, experience, and cultural fit. Schedule and coordinate technical interviews, follow-ups, and feedback with both candidates and internal teams. Maintain candidate databases and track recruitment metrics (time-to-fill, source of hire, etc.). Manage the offer process including negotiations, background checks, and onboarding support. Keep up-to-date with emerging tech trends and talent market dynamics. Build strong pipelines for recurring roles and niche skill sets. Requirements: Bachelor's degree in Human Resources, IT, or a related field. 2–3 years of experience in IT/technical recruitment. Strong understanding of software development roles and technologies (e.g., Java, .NET, Python, DevOps, Cloud, etc.). Experience with ATS (Applicant Tracking Systems) and recruitment tools. Excellent communication, negotiation, and interpersonal skills. Ability to work in a fast-paced, target-driven environment. Must be local of Pune Must be willing to work on contractual role Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Job Summary: We are seeking a dynamic and results-driven IT Recruiter (on contract) with 2–3 years of experience in technical hiring. The ideal candidate will be responsible for sourcing, screening, and hiring top tech talent to meet the organization's staffing needs. You will play a key role in building high-performing teams by collaborating with hiring managers, understanding business requirements, and managing the recruitment lifecycle. Key Responsibilities: Collaborate with hiring managers to understand technical job requirements and team goals. Source candidates through various channels including job portals, social media, LinkedIn, employee referrals, and recruitment agencies. Screen and shortlist candidates based on technical skills, experience, and cultural fit. Schedule and coordinate technical interviews, follow-ups, and feedback with both candidates and internal teams. Maintain candidate databases and track recruitment metrics (time-to-fill, source of hire, etc.). Manage the offer process including negotiations, background checks, and onboarding support. Keep up-to-date with emerging tech trends and talent market dynamics. Build strong pipelines for recurring roles and niche skill sets. Requirements: Bachelor's degree in Human Resources, IT, or a related field. 2–3 years of experience in IT/technical recruitment. Strong understanding of software development roles and technologies (e.g., Java, .NET, Python, DevOps, Cloud, etc.). Experience with ATS (Applicant Tracking Systems) and recruitment tools. Excellent communication, negotiation, and interpersonal skills. Ability to work in a fast-paced, target-driven environment. Must be local of Pune Must be willing to work on contractual role Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Responsibilities: Performance Monitoring and Tuning: DBAs continuously monitor database performance, identifying bottlenecks, and proactively optimizing query execution plans, indexes, and database configurations. This ensures efficient use of resources and enhances overall system performance. Resource Allocation and Management: DBAs manage database resources, such as CPU, memory, and storage, to prevent resource contention and ensure fair distribution among applications and tools. Backup and Recovery : DBAs implement robust backup and recovery strategies to safeguard data integrity and provide rapid data recovery in case of failures or disasters. This ensures the reliability and stability of the shared platform. Security and Access Controls: DBAs enforce security measures, access controls, and encryption to protect sensitive data from unauthorized access and ensure data privacy and compliance with regulations. Database Provisioning and Scaling : DBAs handle the provisioning of new databases and scaling existing databases to meet the evolving demands of applications and tools on the shared platform. This ensures scalability and flexibility in data storage. Data Replication and High Availability : DBAs configure database replication and high availability mechanisms to minimize downtime and provide continuous access to critical data for applications and users. Query Optimization and Troubleshooting: DBAs optimize complex queries, identifying and resolving performance issues. They collaborate with application developers to troubleshoot and resolve database-related problems. Monitoring and Alerting: DBAs set up monitoring and alerting systems to proactively detect issues and promptly respond to potential problems in the shared platform, ensuring observability and quick incident resolution. Capacity Planning: DBAs conduct capacity planning to forecast future resource requirements and ensure that the shared platform can meet growing demands while maintaining optimal performance. Collaboration with Data Architects and Developers: DBAs collaborate with data architects and application developers to understand data requirements and recommend database design improvements, data modeling enhancements, and best practices. Database Security Audits : DBAs conduct regular security audits and vulnerability assessments to maintain a secure database environment and address potential security risks. Continuous Improvement: Stay updated on industry trends and advancements in database technologies. Continuously evaluate and recommend improvements to existing database systems and processes. Actively participate in disaster recovery planning and testing. Standardization of SQL Artifacts: Develop and enforce SQL standards for various EHR applications. Conduct regular audit reviews to ensure compliance with SQL standards and best practices. Qualifications/Skills: Bachelor's degree in Computer Science, Information Technology, or related field. Master's degree is a plus. 5+ years of experience as a senior DBA Must be willing to work in shifts Proven experience as a Database Administrator, with a focus on managing cloud based databases in Azure cloud environments. Extensive knowledge of Azure cloud services such as Networking, Security, and Alerts and Monitoring. Highly proficient in AlwaysOn, Distribute AG, Replication and Disaster Recovery Strong understanding of data governance, and security practices. Strong communication and presentation skills to effectively convey complex technical concepts to non-technical stakeholders. Experience working on HealthCare domain is a plus. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Responsibilities: Performance Monitoring and Tuning: DBAs continuously monitor database performance, identifying bottlenecks, and proactively optimizing query execution plans, indexes, and database configurations. This ensures efficient use of resources and enhances overall system performance. Resource Allocation and Management: DBAs manage database resources, such as CPU, memory, and storage, to prevent resource contention and ensure fair distribution among applications and tools. Backup and Recovery : DBAs implement robust backup and recovery strategies to safeguard data integrity and provide rapid data recovery in case of failures or disasters. This ensures the reliability and stability of the shared platform. Security and Access Controls: DBAs enforce security measures, access controls, and encryption to protect sensitive data from unauthorized access and ensure data privacy and compliance with regulations. Database Provisioning and Scaling : DBAs handle the provisioning of new databases and scaling existing databases to meet the evolving demands of applications and tools on the shared platform. This ensures scalability and flexibility in data storage. Data Replication and High Availability : DBAs configure database replication and high availability mechanisms to minimize downtime and provide continuous access to critical data for applications and users. Query Optimization and Troubleshooting: DBAs optimize complex queries, identifying and resolving performance issues. They collaborate with application developers to troubleshoot and resolve database-related problems. Monitoring and Alerting: DBAs set up monitoring and alerting systems to proactively detect issues and promptly respond to potential problems in the shared platform, ensuring observability and quick incident resolution. Capacity Planning: DBAs conduct capacity planning to forecast future resource requirements and ensure that the shared platform can meet growing demands while maintaining optimal performance. Collaboration with Data Architects and Developers: DBAs collaborate with data architects and application developers to understand data requirements and recommend database design improvements, data modeling enhancements, and best practices. Database Security Audits : DBAs conduct regular security audits and vulnerability assessments to maintain a secure database environment and address potential security risks. Continuous Improvement: Stay updated on industry trends and advancements in database technologies. Continuously evaluate and recommend improvements to existing database systems and processes. Actively participate in disaster recovery planning and testing. Standardization of SQL Artifacts: Develop and enforce SQL standards for various EHR applications. Conduct regular audit reviews to ensure compliance with SQL standards and best practices. Qualifications/Skills: Bachelor's degree in Computer Science, Information Technology, or related field. Master's degree is a plus. 5+ years of experience as a senior DBA Must be willing to work in shifts Proven experience as a Database Administrator, with a focus on managing cloud based databases in Azure cloud environments. Extensive knowledge of Azure cloud services such as Networking, Security, and Alerts and Monitoring. Highly proficient in AlwaysOn, Distribute AG, Replication and Disaster Recovery Strong understanding of data governance, and security practices. Strong communication and presentation skills to effectively convey complex technical concepts to non-technical stakeholders. Experience working on HealthCare domain is a plus. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Responsibilities You will be responsible for managing and implementing software updates and patches specifically for Windows-based systems and Azure cloud environments. Interact with customers(Internal/External) to help troubleshoot and resolve product problems or issues Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements Track and document inbound support tickets and ensure proper notation of customer problems or issues Communicate with product development department to improve on current design or to identify possible problems with design Queue/ticket Management Monitoring infrastructure and Application events Advanced level troubleshooting, followed by escalation to SMEs or MS Azure Fundamentals and Windows OS Stay abreast of current technology in products, design changes, and new products offered Qualifications Bachelor's Degree in computer science/IT/Others Any relevant IT certification would be a plus. Proven experience in patch management for Windows systems, including SCCM deployment experience. Familiarity with Azure cloud services and patch management in the cloud environment Experience: 1-3 years' experience in handling patch operations Must be willing to work in shifts Manage and maintain the SCCM infrastructure, including servers, distribution points, and client settings Configure SCCM deployments and collections to target specific groups of devices for patching. Understanding of Win Server 2012, 2016 / Windows 10 environment Understanding of Windows administration troubleshooting ( DNS , DHCP , IIS, Windows Cluster, Event Logs, PerfMon , Disk Management ) Intermediate Knowledge of SQL ( SQL Jobs , Select Query ) Knowledge on Azure cloud concepts Experience in working with remote support tools International support experience (preferably US or Europe i.e. good command over verbal and written English) Knowledge/Experience on office applications, Word/Excel/PowerPoint/Team Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Purpose of Role Follow standard practices and procedures in analyzing situations or data for resolutions. Maintain strong liaisons with internal IT and Development Organizations. Work on operational activities such as Incidents & Requests and eventually grow more into Project/ Development areas and more complex work in the Logic Monitor area. Proficient with utilizing their skills with ITIL and Windows Event Logs. Job Description Responsibilities : This resource is expected to deliver the day-to-day configuration management services to the organization with minimal direction, focusing work on prioritized tasks. Their specific responsibilities include: Preferably to have ITIL foundation knowledge/ experience. Working experience and Strong knowledge on Event Management, Incident Management, MI's, System Outages and how ITIL must be applied in the process of Incident Management. Support experience in configuration Management and understanding of PowerShell Scripting with some development background. Integration experience with ServiceNow, Chef and network automation tools. Basic understanding of scripting and ability to write basic scripts. Strong understanding of Windows Event Logs. Operational experience with utilization of monitoring tools and good understanding/ working experience with tracing health of agents/ collectors and support. Good understanding on windows servers, different types of services, clustering etc. MCSA Certification may be a plus. Understanding different types of databases and ability with running queries. Mandatory skills around analytics, system issue troubleshooting, ability with understanding error logs, investigating issues to get system up and running with maintaining maximum system up-time. Experience in Linux/Windows/Network administration and operations is desirable. Additional Competencies 5+ years of administrating enterprise Windows and Virtual Environment. Working knowledge of SQL server 2014, 2016, Always On. Sound knowledge on Various Operating systems flavors, System files, Registry. Logic-Monitor Engine, Collector, Logic-Monitor dashboards, Configuration Management. Understanding on QoS, Multicast, MPLS, Traffic, IP Telephony, Performance. Understanding of Cisco IP SLA, NetFlow, Multicast and VOIP. Experience in Linux/Windows/Network administration and operations is desirable. Experience with monitoring solutions and/or associated protocols (WMI, SNMP, JDBC, HTTP, etc.) Experience with monitoring solutions and/or associated protocols (WMI, SNMP, JDBC, HTTP, etc.) Must have experience with IIS, Clustering & File & different services. Experience with Patching & Security remediation, AD and Domain services Experience with monitoring tools and antivirus will be an added advantage. Knowledge of Data Center operations and vendor handling. Exceptional troubleshooting, written and oral communication skills. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Purpose of Role Follow standard practices and procedures in analyzing situations or data for resolutions. Maintain strong liaisons with internal IT and Development Organizations. Work on operational activities such as Incidents & Requests and eventually grow more into Project/ Development areas and more complex work in the Logic Monitor area. Proficient with utilizing their skills with ITIL and Windows Event Logs. Job Description Responsibilities : This resource is expected to deliver the day-to-day configuration management services to the organization with minimal direction, focusing work on prioritized tasks. Their specific responsibilities include: Preferably to have ITIL foundation knowledge/ experience. Working experience and knowledge on Event Management, Incident Management, MI's, System Outages and how ITIL must be applied in the process of Incident Management. Support experience in configuration Management and understanding of PowerShell Scripting with some development background. Integration experience with ServiceNow, Chef and network automation tools. Basic understanding of scripting and ability to write basic scripts. Strong understanding of Windows Event Logs. Operational experience with utilization of monitoring tools and good understanding/ working experience with tracing health of agents/ collectors and support. Good understanding on windows servers, different types of services, clustering etc. MCSA Certification may be a plus. Understanding of different types of databases and ability with running queries. Mandatory skills around analytics, system issue troubleshooting, ability with understanding error logs, investigate issue to get system up and running with maintaining maximum system up-time. Experience in Linux/Windows/Network administration and operations desirable. Additional Competencies 2-3 years of administrating enterprise Windows and Virtual Environment. Working knowledge of SQL server 2014, 2016, Always On. Sound knowledge on Various Operating systems flavors, System files, Registry. LogicMonitor Engine, Collector, LogicMonitor dashboards, Configuration Management. Understanding on QoS, Multicast, MPLS, Traffic, IP Telephony, Performance. Understanding of Cisco IP SLA, NetFlow, Multicast and VOIP. Experience in Linux/Windows/Network administration and operations desirable. Experience with monitoring solutions and/or associated protocols (WMI, SNMP, JDBC, HTTP, etc.) Experience with monitoring solutions and/or associated protocols (WMI, SNMP, JDBC, HTTP, etc.) Must have experience with IIS, Clustering & File & different services. Experience with Patching & Security remediation, AD and Domain services Experience with monitoring tools and antivirus will be added advantage. Knowledge of Data Center operations and vendor handling. Exceptional troubleshooting, written and oral communication skills. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Roles and Responsibilities Windows Server Administration Install, configure, and maintain Windows Server systems (2012r2, 2016, 2019, 2022). Manage server roles such as DNS, DHCP, File Services, and Print Services. Perform regular patching, upgrades, and system performance monitoring. Troubleshoot and resolve server-related issues to ensure minimal downtime. Implement and maintain backup, disaster recovery, and failover solutions. Monitor server health using tools like Microsoft System Center or other monitoring solutions. Active Directory Management Manage and maintain Active Directory (AD) infrastructure, including forests, domains, and trusts. Implement Group Policy Objects (GPOs) to enforce security and administrative standards. Ensure the security of AD by configuring account policies, auditing, and monitoring. Manage user accounts, groups, and permissions in AD. Plan and execute AD migrations, upgrades, and restructuring. Integrate and manage Azure Active Directory and hybrid environments. Security and Compliance Apply best practices for securing Windows Servers and AD environments. Implement and manage role-based access control (RBAC). Monitor and respond to security incidents and vulnerabilities. Ensure compliance with organizational policies and regulatory requirements. Conduct regular audits of server and AD configurations. Documentation and Reporting Maintain accurate documentation for server configurations, AD structures, and processes. Provide regular reports on system performance, incidents, and compliance metrics. Develop and update runbooks, guides, and SOPs for server and AD operations. Leadership and Collaboration Assist in planning and executing IT infrastructure projects. Provide technical guidance and training to junior administrators. Collaborate with cross-functional teams to achieve business goals. Qualifications and Skills Required Skills Total 1-2 year of experience Must be willing to work in any shifts Proven experience in managing Windows Server environments (2012 and above). Expertise in Active Directory management and troubleshooting. Proficiency with PowerShell for automation and scripting. Strong understanding of networking concepts (TCP/IP, DNS, DHCP). Experience with security frameworks (e.g., MFA, PKI, and identity management). Familiarity with virtualization technologies such as Hyper-V or VMware. Experience with cloud platforms (e.g., Azure, AWS) and hybrid AD setups. Preferred Skills Certifications: Microsoft Certified: Azure Administrator, MCSA/MCSE, or equivalent. Knowledge of ITIL practices for incident and change management. Experience with Microsoft System Center (SCCM, SCOM). Understanding of DevOps principles and tools for CI/CD. Experience with backup solutions like Veeam or Commvault. Soft Skills Strong analytical and problem-solving abilities. Excellent communication and documentation skills. Ability to work independently and in a team environment. Attention to detail and a proactive approach to system management. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Key Responsibilities Monitor the performance and availability of applications and infrastructure using tools such as AppDynamics, LogicMonitor, and Azure Monitor. Conduct regular health checks and performance tuning of SQL databases to ensure optimal operation. Oversee the functionality and performance of Windows servers and IIS, applying necessary configurations and updates as needed. Monitor interface subsystems to ensure seamless data flow and connectivity between systems. Provide first-level support for system incidents, diagnosing issues and escalating problems to higher-level engineering teams when necessary. Maintain documentation related to system configurations, procedures, and incident responses. Participate in root cause analysis (RCA) for incidents to prevent future occurrences and improve system reliability. Collaborate with cross-functional teams to implement system upgrades, patches, and configurations while minimizing downtime. Ensure 24/7 uptime of critical systems, responding quickly to alerts and incidents to meet predefined SLAs. Stay updated with industry trends and best practices to recommend improvements to monitoring processes and tools. Key Requirements Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 1.5 - 2 years of experience in a systems monitoring and support role. Familiarity with application performance monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor. Basic knowledge of SQL databases, including monitoring and troubleshooting techniques. Understanding of Windows Server administration and IIS management. Basic understanding of networking concepts and troubleshooting common technical issues. Experience with monitoring server uptime, server performance metrics, application performance and alert management. Proficient in troubleshooting system issues, server troubleshooting and performing root cause analysis. Strong analytical skills and attention to detail to ensure high-quality service delivery. Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment. Availability to work in a 24x7 environment (9 Hours or 12 Hours shift), including evenings, weekends, and on-call rotations as required. Preferred Qualifications Understanding of monitoring tools like AppDynamics and LogicMonitor. Understanding of healthcare application is an added advantage. Knowledge of ITIL best practices and frameworks. Education: Bachelor's Degree in computer science/IT. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less