Human Resources • Manage end-to-end recruitment: job posting, screening, interviews, and onboarding • Draft offer letters, contracts, and employee documentation • Address employee concerns and assist in conflict resolution • Plan and execute employee engagement activities and team-building events • Support performance review cycles and gather feedback • Ensure compliance with labor laws, HR policies, and workplace safety regulations 💰 Payroll & Compensation • Prepare and process monthly payroll accurately and on time • Manage salary revisions, incentives, bonuses, and deductions • Maintain and reconcile attendance, leave, and overtime records • Coordinate with finance/accounts for salary disbursement • Ensure compliance with statutory requirements (PF, ESI, TDS, etc.) • Handle employee reimbursements and coordinate tax declarations Office Administration • Oversee day-to-day office operations and maintenance • Manage inventory of office supplies, equipment, and utilities • Coordinate with vendors, service providers, and building management • Handle travel bookings, meetings, and scheduling for senior staff • Maintain courier records, incoming/outgoing mail, and filing systems • Act as the point of contact for visitors, deliveries, and office queries

Make outbound calls to potential and existing customers to generate sales. Promote and sell FMCG products to customers over the phone. Maintain up-to-date knowledge of product offerings, pricing, and promotions. Achieve and exceed daily, weekly, and monthly sales targets. Build and maintain strong customer relationships to encourage repeat business. Handle customer inquiries, provide product information, and resolve customer issues promptly. Maintain accurate records of customer interactions and sales activities in the CRM system. Follow up on leads generated through marketing campaigns. Coordinate with the sales and logistics teams to ensure smooth order processing and timely deliveries. Provide feedback to the management team regarding customer trends, competitor activities, and potential improvements.

Make outbound calls to prospective customers from provided databases or generated leads. Clearly and concisely present information about our products/services to potential customers. Understand customer needs and identify opportunities for product/service offerings. Answer questions and address concerns from potential customers professionally and accurately. Maintain a detailed record of all calls, including customer information, interactions, and outcomes in the CRM system. Achieve daily, weekly, and monthly call targets and sales/lead generation quotas. Follow communication scripts when handling different topics, adapting as needed to individual customer interactions. Build sustainable relationships and trust with customer accounts through open and interactive communication. Collaborate with the sales and marketing teams to optimize lead generation strategies. Stay up-to-date with product knowledge, sales techniques, and industry trends. Handle customer rejections and objections gracefully and professionally.

Convert leads match targets Update in CRM software ensure customer satisfaction

Knowing all the details of the product or service offerings. Regularly updating and obtaining the lists of individual contact details. Meet and exceed sales target set by the organization. Stay updated with market trends to better serve customers. Identify customer needs and provide solutions through the company’s products and services Build and maintain positive relationships with future prospects. Bringing clarification to the progress and performance-related expectations by conducting regular meetings. Conducting each function with the utmost respect, regardless of the behavior of the other. Keep record of every customer interaction and sales activities.