Datacenter Operations Manager

Job Purpose

The Data Center operation Manager is responsible for the overall operation and maintenance of a mission-critical data center facility. This role ensures high availability, reliability, and operational efficiency of infrastructure systems including power, cooling, physical security, and fire/life safety systems. The operation manager will lead a team of technicians and vendors to maintain a 24/7 operational environment while ensuring compliance with industry best practices and company standards.

Roles & responsibilities

• Oversee daily operations of the data center including HVAC, UPS, generators, electrical systems, and fire suppression.
• Managing tower leads ,shift engineering, partners /OEM engineers at site & local operations centers/NOC engineers
• Manage customer SLAs, tracking energy usage , reduce penalties, help in bottom line P&L improvement etc.
• Support vendor management, customer visits, vendor evaluation, asset management and tracking of critical DC assets
• Critical incident management, root cause analysis and running the crisis calls during critical outages
• Monitor the local Facility Engineering /BMS & DCIM/ outsourced team whose responsibilities are to maintain the data center facility infrastructure and ensure critical IT infra is in healthy condition.
• Ensure IT asset and waste disposal in an extremely secured manner especially those in statutory compliance list
• Participate and own local DC staff hiring, training, management, retention and their career management.
• Implement operational & ISO standards, infrastructure components, support and compliance to Information Security policy and safety procedures.
• Carry out and participate in regular site compliance audit and maintain full compliance to various standards e.g ISO 27001, ISO 20 K, PCIDSS, ISO 14000 etc
• Enforce safety protocols and maintain compliance with OSHA, NFPA, and other relevant local codes.
• Liaising with all other DC teams , vendors and external parties& local authorities as SPOC on various operational issues .
• Create ,execute and maintain documentation including SOPs, MOPs, and EOPs.
• Develop, implement, and monitor preventive and corrective maintenance programs
• Schedule and carry out periodic maintenance for critical systems e.g UPS, DG, Transformer, BMS ,EPMS , SCADA ,GIS, power transformers etc and other supporting infrastructure to ensure sustained operational life
• Ensure teams are adhering to a Health & Safety standard
• Manage the remote and smart hands teams for customer support & touch services .
• Creating and monitoring dashboards for critical KPIs, SLAs, etc.
• Daily/weekly/monthly MIS/KPI/SLA tracking and reporting
• Any other responsibility that would be assigned by the management

EDUCATIONAL QUALIFICATIONS: (Degree, training, or certification CDCP/CDCE/ATD required)

BE/B-Tech or equivalent in electrical or Electronics & Communications.

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

• 10-15 Years of hands-on and relevant experience in managing DC & IT infrastructure services
• Strong knowledge of electrical, mechanical, and HVAC systems.
• Familiarity with building management systems (BMS), DCIM tools, and SCADA platforms
• Knowledge of data center standards (TIA-942, ASHRAE, Uptime Institute, etc.).
• Experience with sustainable/green data center practices.
• Expertise in Design/operations and maintenance of Data Centers and related MEP Services
• Should have managed large i.e., 20 to 30 plus team members in 24x7 mode to manage critical Data Center Infrastructure, networking, and Security monitoring and L1/L2/L3 support
• Must possess Certifications related to Data Center management
• Excellent incident management skills and customer communication, root cause analysis and problem management skills
• Experience in managing customer facing activities e.g provision of COLO and infrastructure &services
• Must be an experience of people management leader with people management skills in DC and critical IT infrastructure management operations.
• Adept in designing ad hoc power & cooling solution for high density servers including air cooled and liquid cooled setup , hot & cold aisle architecture and for hyperscale setup .
• Must be aware on managing thermal and cooling environment including temperature /humidity and uptime as per Tier-3 & Tier-4 datacenter topologies .
• Must be familiar with different OEM and their product in field of power /UPS/PDUs and cooling including chillers /DX units /PAHU /Fan-Wall-Units etc
• Must be familiar for simulation of heat-load & CFD modelling thermography of electrical system etc
• Experience in testing and commissioning of MEP system from FAT to L4 & L5 for hyperscale datacenters
• Ability to work in a 24/7/365 environment, including on-call responsibilities.
• Proficiency in MS office and related applications
• Competent in people leadership, communication and presentation skills