3.0 - 5.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Role & responsibilities On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers properly Inspire / motivate callers to achieve targets Sending Pick-up files Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments KEY RESPONSIBILITIES Preferred candidate profile On-the-job training. Performance Reporting Maintaining MIS Address : HDB FInancial Services Ltd. #1, Ramachandra Complex, 1st floor, Ayyappa Temple road, Maruthi seva nagar Banaswadi - 560033

Posted 2 weeks ago

Apply

Team Leader HDB Financial Services

3.0 - 5.0 years

2 - 3 Lacs

Hyderabad

Work from Office

Role & responsibilities On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers properly Inspire / motivate callers to achieve targets Sending Pick-up files Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments KEY RESPONSIBILITIES Preferred candidate profile On-the-job training. Performance Reporting Maintaining MIS Address : HDB Financial Services,Suryodaya ,5th Floor Near Prakash Nagar Metro station Begumpet- Hyderabad

Posted 2 weeks ago

Apply

Team Manager- Collection Telecalling HDB Financial Services

4 - 9 years

3 - 4 Lacs

Kolkata

Work from Office

Key functions will be: • To Handle minimum of 3 - 5 team leaders with their team • To achieve collection targets of the Respective portfolios assigned. • Co-ordinate with bank team with respect to day to day operations. • Continuously monitoring Tele-calling teams performance, suggest and implement Strategies to enhance productivity. • Responsible for managing attrition across assigned teams. • Responsible for smooth flow of process relating to collections. • Prepare and publish report on daily team performance. KEY RESPONSIBILITIES • Team Handling, Target Achievement. • Suggest and Implement Strategies to enhance productivity. SKILLS / COMPETENCIES REQUIRED • Graduate • 4-6 yrs experience in collection and team handling. • Good communication and pleasing personality. • High level of Self Drive/Enthusiasm.

Posted 1 month ago

Apply

Manager- Collection Telecalling HDB Financial Services

4 - 9 years

4 - 7 Lacs

Kolkata

Work from Office

Key functions will be: Designing & Managing call quality parameters and customer satisfaction on calls made. Working on risk reduction strategies for the assigned centre taking in consideration relative factors. Conducting regular meetings with the Bank Team to ensure a constant improvement in the collections process. Regular Coordination with the collection agencies to expedite the EMI collection process. Managing attrition and Employee satisfaction. Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations. KEY RESPONSIBILITIES Strong analytical and problem solving skills. Strong decision making skills. Strong inter-personal skills. SKILLS / COMPETENCIES REQUIRED Graduate 3-5 yrs of relevant experience. Good communication and pleasing personality. High level of Self Drive/Enthusiasm

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.