5 Customercentric Mindset Jobs

As a detail-oriented and proactive finance professional, you will play a crucial role in our team at AppDirect. Your passion for delivering excellent service to both internal and external stakeholders will be instrumental in ensuring the accuracy and efficiency of our financial operations. In this fast-paced environment, your ability to issue accurate and timely sales invoices, respond to customer billing queries, and manage overdue balances will have a direct impact on our organization's success. Collaboration is key at AppDirect, and you will work closely with cross-functional teams including Sales, Customer Success, and Finance to resolve disputes, improve processes, and support month-end closing activities related to Accounts Receivable. Your expertise in preparing and analyzing aging reports, performing cash applications, and recommending process improvements will contribute to the overall efficiency and effectiveness of our billing and collections processes. To excel in this role, you should have 2-4 years of experience in Accounts Receivable or a similar finance function. Proficiency in Microsoft Excel, including v-lookups and pivot tables, is essential, and experience with NetSuite or other ERP systems is preferred. Excellent communication skills, both verbal and written, will be necessary as you interact with customers and internal teams. Your positive attitude, self-motivation, and strong team player mentality will be valued attributes in our collaborative work environment. Your organizational skills, attention to detail, and ability to prioritize tasks in a fast-paced setting will be put to the test as you manage multiple priorities with ease. Your reliability, professionalism, and trustworthiness will be key in building strong relationships with customers and colleagues alike. A customer-centric mindset, coupled with proactive issue resolution and the ability to anticipate needs, will set you up for success in this role. At AppDirect, we prioritize privacy and data protection. As a member of our team, you will be expected to adhere to our Candidate Privacy Policy and uphold our commitment to safeguarding personal data. Your dedication to maintaining confidentiality and handling sensitive information responsibly will be critical in maintaining the trust of our customers and stakeholders.,

Gushwork is a company that combines human expertise with advanced AI technology to provide exceptional AI-assisted growth services. In just one year since their launch, they have partnered with over 200+ businesses, driving their success through an innovative approach to AI-assisted SEO. The company's mission is to empower every business to achieve more with less. Backed by prominent global investors like Lightspeed, B Capital, and Beenext, Gushwork is dedicated to building the future of marketing software that focuses on delivering outcomes, not just tools. Their goal is to establish the world's largest human+AI marketing engine, reshaping how businesses approach SEO and digital marketing. They are currently seeking a dynamic Account Executive with a proven track record in solution selling and a hustler mentality. The ideal candidate should excel in a fast-paced, global environment and be comfortable working overlapping hours across different time zones. If you are passionate about driving revenue, forming relationships, and aiding businesses in scaling through innovative solutions, this role could be the perfect fit for you. **Responsibilities:** - Meet or surpass monthly revenue targets by taking full ownership of the sales cycle - Lead end-to-end sales processes, from prospecting to closing deals - Establish and maintain strong, consultative relationships with new and existing clients to thoroughly comprehend their needs and customize solutions effectively - Collaborate strategically with core Account Executives to ensure a unified client experience - Work closely with marketing and product teams to align strategies and provide a seamless client journey - Keep customer information, forecasts, and pipeline data up-to-date in the system **Requirements:** - Previous experience in US B2B markets, with a solid grasp of the SaaS landscape and SMB customer segments - 2-6 years of experience in sales, account management, or a related role, focusing on solution sales - Demonstrated hustler mentality with a strong sales DNA and a drive for continuous learning - Experience in selling to global markets with a flexible schedule to accommodate overlapping time zones - Excellent communication, negotiation, and interpersonal skills - Exceptional problem-solving abilities and a customer-centric mindset **What We Offer:** - Competitive salary and commission structure - Direct mentorship from the founding team - Real impact on the company's growth trajectory - Health benefits, paid time off, and additional perks (Note: Working Hours - US Shift: 4 PM - 1:30 AM IST, in-office),

You will lead the development and enhancement of products within the ACI Card & Merchant Management system. Your role involves overseeing the product lifecycle from conception to launch, ensuring timely delivery and maintaining high-quality standards. Collaborating with cross-functional teams is essential to gather requirements and translate them into actionable product features. It is crucial to align product strategies with overall business objectives and customer needs. Conducting thorough market research and analysis to identify trends and opportunities for product improvement is a key responsibility. You will be developing and maintaining product roadmaps, prioritizing features based on business value and customer impact. Monitoring product performance and user feedback will allow you to continuously enhance the product offerings. Facilitating communication between technical teams and stakeholders is necessary to ensure a clear understanding of product goals. Providing training and support to internal teams on new product features and updates is also part of your role. Driving the adoption of best practices in product management and development processes will contribute to the success of the products. Utilizing data-driven insights to make informed decisions and optimize product performance is crucial for achieving the desired outcomes. To excel in this role, you should possess a deep understanding of ACI Card & Merchant Management systems and their applications. Strong analytical and problem-solving skills are required to address complex product challenges effectively. Excellent communication and collaboration abilities will help you work efficiently with diverse teams. Proficiency in market research and competitive analysis is essential to inform product strategies. Having a solid grasp of product management methodologies and tools is necessary for success in this role. Managing multiple projects simultaneously and meeting deadlines are part of your responsibilities. A customer-centric mindset with a focus on delivering exceptional user experiences is key. Maintaining up-to-date knowledge of industry trends and regulatory requirements is crucial. Being capable of translating technical concepts into clear actionable product requirements is essential. Showing a proactive approach to identifying and addressing potential risks and issues will help in ensuring the success of the products. Demonstrating a commitment to continuous learning and professional development is important. Possessing a strong attention to detail and maintaining a high standard of quality in all deliverables is necessary for achieving excellence in this role. Experience with TAL TACL debugging defect fixing on HP Tandem systems and handling ATM POS EMV Tokenized transactions is required. You should be responsible for Design Develop Test Build Document and Troubleshooting capabilities to satisfy business requirements. Creating Low Level Design from the Functional Specification document and aligning development to client coding standards and guidelines are part of the responsibilities. Reporting progress to the leadership team on an agreed frequency is essential. Having a clear concept of Pathway BATCHCOM FUP INSPECT EINSPECT BIND SCF SCUP, experience with ENSCRIBE/SQL databases, usage of XPNET configuration and commands, and excellent analytical and troubleshooting skills on Base24 ATM POS Schemes BIC ISO Host ISO interchange interfaces is crucial. Knowledge of transaction testing tools or simulators and a good understanding of the ISO8583 message format are also required for this role.,

The Relationship Manager LAP & Affordable Loans is responsible for sourcing new customers and managing existing relationships to grow the Loan Against Property (LAP) and Affordable Housing Loan portfolio. The role involves business development, credit analysis, and providing exceptional customer service to ensure high customer satisfaction and retention. Key Responsibilities: Business Development: - Source new clients through market visits, channel partners, and referrals. - Promote LAP and affordable home loan products in the assigned territory. - Build and maintain relationships with key stakeholders like builders, real estate agents, and DSA partners. Customer Relationship Management: - Manage customer lifecycle from lead generation to loan disbursement. - Handle client queries and ensure timely resolution. - Regularly follow up with existing customers for renewals, cross-sell opportunities, and referrals. Credit Assessment: - Conduct initial credit evaluation and financial analysis of customers. - Ensure compliance with company's risk policy and documentation standards. - Liaise with credit and operations teams to ensure smooth processing and disbursement of loans. Sales Target Achievement: - Achieve monthly and quarterly sales targets for LAP and affordable loans. - Monitor performance and proactively take corrective actions to ensure goals are met. Market Intelligence: - Keep abreast of market trends, competitor products, and pricing strategies. - Provide feedback and insights to the product and marketing teams. Skills Required: - Strong interpersonal and communication skills. - Proven sales and negotiation abilities. - Customer-centric mindset. - Ability to work independently and in a team. - Good knowledge of financial documents and credit underwriting.,

As a CRM & Loyalty Manager, you will be responsible for implementing and optimizing CRM strategies within the Casaretail.ai platform. Your expertise in leveraging Casaretail.ai CRM modules will enable you to effectively manage customer relationships by segmenting customers, creating targeted campaigns, and tracking customer interactions. Additionally, you will demonstrate proficiency in managing the entire customer lifecycle, from acquisition to retention, using Casaretail.ai to improve customer engagement and lifetime value. Your role will involve designing, executing, and managing loyalty programs using Casaretail.ai. You will create personalized loyalty experiences and rewards structures based on customer data, while tracking the performance of loyalty programs to measure metrics such as customer retention, repeat purchase rates, and program ROI. A key aspect of your responsibilities will be data-driven decision-making. Your strong analytical skills will allow you to interpret customer data within Casaretail.ai, refine CRM and loyalty strategies, and personalize customer journeys and marketing campaigns based on data-driven segmentation. Collaboration with marketing and sales teams will be essential to align CRM and loyalty strategies with broader business goals. You will coordinate with these teams to create integrated campaigns that drive customer engagement, and manage relationships with third-party vendors and partners to ensure Casaretail.ai solutions meet business needs. Your technical proficiency in the Casaretail.ai platform, particularly its CRM and loyalty functionalities, will enable you to work with IT teams to customize and optimize the platform according to business requirements. You will automate CRM and loyalty processes, integrate Casaretail.ai with other tools or platforms, and lead and develop a CRM and loyalty team to drive customer engagement, loyalty, and overall business growth. Your communication skills will be crucial in presenting CRM and loyalty performance metrics to senior management and stakeholders, articulating the business impact of initiatives clearly and convincingly. Your customer-centric mindset will drive you to enhance the customer experience through effective use of CRM and loyalty programs, empathizing with customers to design strategies that meet their needs and exceed their expectations. With 1-2 years of experience and a CTC of 5 LPA, you will be well-equipped to excel in this role and drive success through your expertise in CRM and loyalty management within the Casaretail.ai platform.,