MIS Executive- Genset Industry- Off Role TAFE Motors and Tractors (TMTL)

1.0 - 4.0 years

1 - 3 Lacs

Kochi

Work from Office

We are hiring for MIS Executive- After Sales (Genset Background). It is on off roll opportunity. The primary responsibility will be to take care of the complaints/ escalations received from customers. Key Responsibilities Complaint Handling: a. Registration & circulation of complaints received from customer to respective dealerships b. Providing first level complaint resolution assistance to customer maintaining & updating customer complaint register c. Follow up for open complaints & running rental cases with service dealer & customers d. PM / CM tracker circulation to dealers & customers on daily basis e. PM compliance to service dealers daily basis f. Handling of complaints / escalations Scheduled Repairs / OSW Complaint: a. Follow Ups with dealers for OSW quotation submission along with Proper RCA b. Quotation submission to customers c. Follow up for OSW quotation approval with customer at Cluster / CMP Level. RJIO / RITL Portal: a. Proposal creation as soon as SME approval received b. BOQ creation on Complaint Closure c. Follow Up with Infra Leads for BOQ approval (1st Level Approval) d. Follow Up for BOQ approval from 2nd Level Data Management: a, Maintaining updated DG population database for all customers b. Monthly PM plan formulation for AMC customers Validation from Customer - PM & OSW: a. Follow Up with dealer / CE/ CI/ZOM/IE/IL for PM Summary Validation

Posted 1 day ago

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Customer Relationship Executive Jobs In Abroad Countries Vijay Sabarwal (Proprietorship of Advance Immigration Solutions)

1.0 - 11.0 years

30 - 45 Lacs

, New Zealand

On-site

Foundit logo

URGENT HIRING !!! location's : Canada , Australia , New Zealand ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc For more information call or whatsapp +91 9220850077 Key Responsibilities: 1. Customer Relationship Management Develop and nurture long-term relationships with existing and potential customers. Understand customer needs, preferences, and challenges to offer personalized solutions. Act as the primary point of contact for key clients. 2. Customer Support & Issue Resolution Address customer complaints, queries, and concerns in a timely manner. Collaborate with internal teams (sales, support, product) to resolve customer issues effectively. Ensure high levels of customer satisfaction and retention. 3. Sales & Business Growth Identify upselling and cross-selling opportunities to maximize customer value. Work closely with the sales team to drive customer acquisition and revenue growth. Conduct follow-ups on renewals, subscriptions, and contract negotiations. 4. Customer Engagement & Feedback Gather and analyze customer feedback to improve products/services. Organize customer surveys, feedback sessions, and loyalty programs. Develop and implement strategies to enhance the customer experience. 5. Reporting & CRM Tools Management Maintain and update customer records in CRM software (Salesforce, HubSpot, Zoho, etc.). Track and analyze customer behavior, trends, and satisfaction levels. Prepare weekly/monthly reports on customer interactions and improvements.

Posted 3 weeks ago

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Customer Relationship Manager Jobs In Abroad Countries Vijay Sabarwal (Proprietorship of Advance Immigration Solutions)

1.0 - 11.0 years

34 - 55 Lacs

, Australia

On-site

Foundit logo

Posted 3 weeks ago

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