Customer Technical Support Engineer

As a Technical Support Engineer at SprintRay, based in Hyderabad, you will be responsible for providing technical assistance and troubleshooting support for our cutting-edge 3D printing solutions. Your role will involve interacting with customers to address inquiries, diagnosing hardware, software, and network issues, as well as managing support cases to ensure exceptional customer service. Your key responsibilities will include offering technical support through phone, email, and online sessions for 3D printers, software, and post-processing equipment. You will be expected to diagnose and resolve hardware, software, and networking issues through thorough root cause analysis. Furthermore, you will be required to track and manage customer cases using CRM platforms and escalate complex issues to internal teams such as R&D, Quality, and Product Development. Additionally, conducting customer training sessions on product usage and troubleshooting will be part of your duties. To excel in this role, candidates should possess a Bachelor's degree in Engineering (IT, Computer Science, Electronics, or a related technical field) and have at least 2 years of experience in technical/customer support for IT hardware, software, or networking. Strong troubleshooting skills in Windows, macOS, and networking, along with experience in handling support cases, remote troubleshooting, and CRM platforms are essential. Proficiency in English, both verbal and written, is required, along with the ability to communicate technical solutions effectively to non-technical users. Preferred qualifications for this position include experience in 3D printing, additive manufacturing, or electromechanical equipment support, familiarity with the dental industry (dental labs, clinics, CAD/CAM workflows), knowledge of cloud-based troubleshooting, SaaS-based support tools, LAN/WAN, and prior exposure to an International Customer Support Environment with international clients. SprintRay is committed to being an equal opportunity employer. The work location for this role is onsite in Hyderabad, with working hours from 10 pm to 6 am IST. If you are a dedicated problem solver who thrives in a collaborative environment and seeks to shape the future of 3D printing, SprintRay welcomes you to be part of our team. Together, we aim to revolutionize the manufacturing industry and empower future generations worldwide. Please note that SprintRay does not accept unsolicited resumes from recruitment agencies.,