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Niit Learning Systems logo

Customer Support Representative

0 - 1 years

1 Lacs

Mumbai

Posted:2 days ago| Platform: Naukri logo

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Skills Required

International Voice Process Health Care Services Healthcare Bpo Customer Service Management Medical Billing US Process Healthcare Operations Customer Support Customer Service Operations Us Voice Process Customer Queries Customer Handling International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Job Details
  • Work: Rotational shifts, predominantly night shifts.
  • Eligibility Criteria:
  • Qualification: Any graduate fresher with excellent communication skills.
  • Note: Technical or Hotel Management degrees are not eligible.
  • Experience: BPO experience with complete documents will be an added advantage.
  • Full-time students are not eligible.
  • Self-travelling & out-of-boundary candidates will not be considered (refer to attached boundary list).
  • Salary & Benefits:
  • Salary: 2,40,300 LPA
  • Night Shift Allowance: 0 – 3,000 per month
  • Monthly Incentive Post-Training (MIP):
  • 3,000 for freshers
  • 4,500 for candidates with 1+ year international voice experience
  • Transport: Night/odd hours drop facility available between 7:00 PM to 7:00 AM (one-way transport only). No day-time transport.
  • Work Schedule:
  • Rotational shifts, predominantly night shifts
  • 2 rotational/split week-offs
  • Background Verification (BGV):
  • All relevant documents must be provided as per the attached BGV checklist.
  • What you’ll do
  • Responsibilities:
  • Manage international voice process for healthcare queries.
  • Resolve customer issues promptly and professionally.
  • Handle customer inquiries via phone, email & chat.
  • Job Title: Customer Service Associate – Voice (US Healthcare Process)
  • Location: Airoli
  • Job Type: Full-Time
  • Job Description:
  • We are hiring enthusiastic and dedicated Graduate Freshers for our Customer Service Voice Process in the US Healthcare domain at our Airoli location. This role requires excellent communication skills to handle customer queries effectively over voice calls.
  • Key Responsibilities:
  • Handle inbound/outbound calls for US Healthcare customers.
  • Resolve customer queries and provide accurate information.
  • Maintain customer satisfaction by delivering high-quality service.
  • Adhere to company processes and compliance guidelines.
  • Work in rotational shifts, predominantly night shifts.
  • How to Apply:
  • Kindly contact Senior Talent Acquisition Executive – Sohail Sayyed
  • Contact Number: 7021952360
  • Industry type: BPM / BPO
  • Department: Customer Success, Service & Operations
  • Role: Customer Success, Service & Operations – Other
  • Employment type: Full Time, Permanent
  • Education: Any Graduate

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    Niit Learning Systems
    Niit Learning Systems

    Education Administration Programs

    Gurgaon Haryana

    1001-5000 Employees

    124 Jobs

      Key People

    • Vijay K. Thadani

      Co-Founder & CEO

    • Vikram Talwar

      Co-Founder & Executive Vice Chairman

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