Customer Support Representative

Position: Customer Support Executive

Location: Mumbai (Lower Parel)

About the Company:

Knya is India’s leading online medical apparel brand. The brand was founded in 2021 by husband-wife duo, Vanshika and Abhijeet Kaji. The vision of Knya is to fill in the gap of functional and fashionable medical apparel for the medical industry across the country at multiple levels.

Knya has raised seed funding, led by DSG Consumer Partners, with participation from the promoter family of Narayana Health and Cipla Health amongst others. Since inception, Knya products have been delivered to 900+ cities and 200+ medical institutes across India.

Job Description:

We are seeking a dedicated Customer Support Representative to join our growing team. In this role, you will interact directly with customers to address questions and resolve issues regarding our products or services. The ideal candidate is someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service.

Responsibilities:

• Respond promptly to customer inquiries through various channels Acknowledge and resolve customer complaints.
• Ensure customer satisfaction and provide professional customer support.
• Identify and escalate priority issues per company guidelines.
• Document customer interactions and transactions.
• Develop a comprehensive understanding of our products and services to effectively assist customers.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Strive to achieve first-call resolution and maintain performance metrics.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Application Question(s):

• What is your Current CTC ?
• What is your Expected CTC ?

Work Location: In person