Customer Support Executive

The House of Rare

1 - 2 years

1 - 4 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Email Support Calls Handling Chat Support Shopify Unicommerce Social Media Hindi Speaking

Work Mode

Work from Office

Job Type

Full Time

Job Description

What youll be doing:

Handle customer queries related to orders, returns, exchanges, refunds, and deliveries via Calls, Emails, Chat and social media.
Maintain AHT and adherence for first response and resolution time.
Manage ticketing system (e.g. Easy Rewards) and ensure accurate documentation of all interactions.
Escalate unresolved issues to higher authorities as per process.
Provide proactive updates to customers during delays or service disruptions.
Uphold brand tone and deliver consistent, high-quality communication.
Follow ups for customer complaints to provide quicker resolutions.

What we look for in you:

1–2 years of experience in customer service, preferably in e-commerce or fashion retail.
Excellent written and verbal communication skills.
Strong problem-solving ability and empathy-driven approach.
Strong skills in Customer Support, Customer query handling and Online support.
Flexible to work from office with 6 days of working.
Should be ready for cross skilled approach to work.
Customer-centric approach with a focus on Customer Satisfaction.

Preferred Skills

Knowledge of e-commerce platforms (e.g., Shopify, Unicommerce)
Hindi language is must (Multilingual Proficiency would be an added benefit)
Cross skilled across LOB’S (Calls, Email, Chat and social media)

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