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Customer Support Executive

Five Splash Infotech Pvt. Ltd

0 - 31 years

0 Lacs

Akshay Colony, Hubli-Dharwad Region

Posted:2 months ago| Platform: Apna logo

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Skills Required

support service resolve chat training development

Work Mode

Remote

Job Type

Full Time

Job Description

We are seeking a skilled and enthusiastic Customer Support Representative to join our Nykaa/Flipkart As a Customer Support Representative, you will play a vital role in delivering exceptional customer service experiences to our English and Hindi speaking customers. Key Responsibilities - Handle customer inquiries and resolve issues via email, or chat English - Provide accurate and timely solutions to customer complaints and concerns - Utilize knowledge bases, FAQs, and other resources to resolve customer issues efficiently - Collaborate with internal teams to resolve complex customer issues - Meet and exceed performance targets, including first-call resolution and customer satisfaction - Participate in training and development programs to enhance skills and knowledge

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Customer Support Executive