Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Job Summary: We are looking for a proactive and detail-oriented Customer Support Executive to join our team. The ideal candidate will play a key role in managing customer interactions, supporting order processing, ensuring timely communication, and coordinating with internal teams to provide a seamless experience for our customers. Experience with SAP and strong communication skills are essential for this role. Key Responsibilities: Order Management in SAP: Booking customer orders and creating sales orders in SAP. Managing the Item Master / Master List of Parts. Tracking and maintaining all customer purchase orders and changes. RFQ (Request for Quotation) Handling: Documenting and tracking RFQ responses and follow-ups. Receivables & Invoice Coordination: Following up on payment receivables with customers. Coordinating with internal Accounts/Finance team for timely invoicing and resolving any discrepancies. Logistics & Delivery Support: Assisting customers with shipment and delivery-related queries. Monitoring the dispatch and delivery status of goods. Coordinating with logistics team to ensure timely delivery and proper documentation. Customer Communication: Maintaining accurate records of customer interactions and transactions. Required Skills & Qualifications: Any Graduate / Postgraduate in any discipline (Business / Commerce / Engineering preferred). Proficiency in SAP (Sales & Distribution Module preferred). Strong command over Microsoft Office tools (Excel, Word, Outlook). Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Good interpersonal skills with a customer-first mindset. Prior experience in a manufacturing or industrial setup is preferred.
Aceinotec Manufacturing
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