Customer Support Associate - Inbound Calls - Face 2 Face Interview

Contact -Manohar B - 7032014970 "Exclusive Opportunity for Freshers | 20232025 Graduates Welcome" Work Location - Kukatpally KPHB Colony Hyderabad Shape the Future with Us, Join a High-Impact Team!! Qualifications - Intermediate, Diploma, ITI, Degree Passed outs 2022-2025 Languages' - 1.Telugu & English 2.English & Hindi 3. English & Kannada Shift Timings 9 hours/day (including 1-hour break) 6 days/week Rotational shifts in a 24/7 environment Common shifts: 9 AM 5 PM, 10 AM 6 PM Late shifts: 3 PM 12 AM, 4 PM 1 AM, 5 PM 2 AM, 6 PM 3 AM Company-arranged drop-off service available for shifts ending after 9:30 PM Selection & Certification Process: Face 2 Face Interview Rounds: HR Screening Interview Online English Test (AI-based; passing score 52/100). Re-attempt allowed after 30 days if not cleared. Training & Certification: Mandatory 3-week program (includes classroom + OJT) No leaves allowed during training Weekly evaluation Certification mandatory to continue; non-certified can reapply after 90 days About the Role : As a Customer Support Associate Voice, you will be handling inbound voice calls (internal only, no sales targets). Your key responsibility is to assist customers with queries and ensure efficient resolution, focusing on Average Handling Time (AHT) and customer satisfaction. Key Responsibilities: Handle inbound customer queries over the phone. Provide accurate and timely information and solutions. Maintain high levels of customer satisfaction. Adhere to company communication protocols and policies. Collaborate with team members to ensure seamless operations.