customer success

About Primebook

Primebook is a fast-growing, Made-in-India ed-tech startup on a mission to bridge the digital education gap across the country. We build affordable, Android-based laptops tailored for students, especially in Tier 2, Tier 3, and rural regions.

About the Role:

We are seeking a proactive and customer-focused Customer Success Executive to join our

Customer Success team. The ideal candidate will be responsible for reaching out to

customers post-purchase, gathering feedback and reviews on platforms like Amazon and

Flipkart, and ensuring prompt resolution of any issues they may face. This role demands

empathy, excellent communication skills, and a passion for enhancing customer satisfaction.

Key Responsibilities:

● Connect with customers via phone to collect reviews and ratings on Amazon and

Flipkart.

● Identify and resolve customer issues promptly and professionall.

● Maintain a patient, empathetic, and customer-centric approach in all interactions.

● Collaborate with cross-functional teams to escalate and solve customer pain points.

● Continuously work toward enhancing the customer experience.

● Maintain accurate records of customer interactions and feedback.

Qualifications:

● Graduation in any stream

● 1–2 years of experience in customer support (chat/call), preferably in a tech-based

environment.

● Excellent verbal and written communication skills.

● Tech-savvy and comfortable using computers and customer service tools.

● Strong problem-solving skills and keen attention to detail.

Perks & Benefits

Location: South Delhi(Sultanpur)

Job Type: Full-time (On-site)

10am-7pm

Job Type: Full-time

Pay: ₹300,000.00 - ₹350,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Experience:

• Customer support: 1 year (Preferred)

Location:

• South Delhi, Delhi, Delhi (Preferred)

Work Location: In person