10 - 20 years
18 - 27 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Position : Customer Success Manager Location: Noida Must be open for Flexible working Hours About the Role: Were looking for a proactive and strategic Customer Success Manager (CSM) with deep experience in HubSpot to join our team. In this role, you will be the primary point of contact for our clients post-sale, ensuring they maximize the value of HubSpot to achieve their business goals. Key Responsibilities: Serve as the main point of contact for a portfolio of clients using HubSpot. Onboard new clients, ensuring a smooth and effective transition into the platform. Understand clients’ business objectives and align HubSpot features to support those goals. Provide training, guidance, and best practices on all major HubSpot hubs (Marketing, Sales, Service, and CRM). Monitor client health and usage data to proactively address churn risks and identify upsell opportunities. Collaborate with Sales, Support, and Product teams to ensure customer needs are met and exceeded. Regularly host check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions. Document customer interactions and track success metrics using HubSpot and other internal tools Share your updated cv at richa@thehrsolutions.in
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