CUSTOMER SUCCESS ASSOCIATE

Customer Success Associate

Bengaluru, Karnataka (On-Site | US Shift: 6 PM – 3 AM IST)
Full-time | SaaS | Customer-Facing

If you're someone who loves talking to customers, finds joy in solving real-world problems, and wants to make a measurable impact — this role is for you

• Manage the entire customer lifecycle — onboarding, engagement, renewals, and expansion.

• Support and train new customers to ensure a fast Time to Value and long-term success.

• Be comfortable doing discovery and demo calls with clients to evaluate product fit and business goals.

• Interact with clients via Intercom, calls, emails, chats — whatever it takes to build trust.

• Monitor health scores, usage trends, and satisfaction to drive adoption and prevent churn.

• Identify and qualify CSQLs (Customer Success Qualified Leads) for upsells, upgrades, and renewals.

• Be a strong voice of the customer — relaying insights to Product and Support teams.

• Educate clients on new features and ensure they get value from every update.

• Contribute to customer resources — help articles, eBooks, onboarding flows, and tutorials.

What You Bring

• 1–2 years of experience in Customer Success, Support, Account Management, or similar roles (SaaS is a must).

• A genuine love for supporting people and helping businesses succeed.

• Strong communication and interpersonal skills.

• A customer-first mindset with the ability to analyse data and spot opportunities.

• Curiosity, ownership, and willingness to learn quickly in a dynamic environment.

• Bonus points if you’ve used:
  Intercom, Metabase, DevRev, HubSpot, Notion, Google Sheets, ChatGPT, Tl;dv.

Why Join Omnify?

• Work on meaningful problems with global SMB clients.

• Thrive in a high-growth SaaS company with a tight-knit team.

• Learn from every interaction and see the real-world impact of your work.

• Regular team events, peer-learning sessions, and opportunities to grow.

• Strict work-from-office role.

• Love talking to customers and being their go-to guide.

• Get excited about metrics like Time to Value, adoption, retention, and expansion.

• Are collaborative, empathetic, and eager to drive outcomes — not just answer tickets.

• Take pride in making someone’s day better with every conversation.

Apply now and help shape the future of Customer Success at Omnify