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TE Connectivity
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Customer Service Representative

Customer Service Representative

TE Connectivity

3 - 8 years

6 - 7 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Customer Service Order management order processing SAP Sales Operations Relationship building Customer handling customer interaction communication skills

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role Objective Customer Service Representative (CSR) is crucial as they serve as the primary point of contact for both customers and the company. They will be leading the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships. Shift Timings - Shift timings - Night Shift Key Responsibilities Delivery extraordinary customer experience by providing our customer with world class customer service Respond promptly to customer inquiries via phone, email. Provide detailed information about products, services, and order status. Resolve customer complaints and issues efficiently and professionally. Process customer orders accurately and efficiently. Track order progress and ensure timely delivery. Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer Serve as the primary point of contact between customers and the manufacturing team. Communicate any changes in order status, delays, or issues to customers promptly. Prepare and deliver order confirmations, shipping notifications, and other relevant information. Maintain accurate and up-to-date customer records and order documentation. Generate regular reports on order status, customer interactions, and other relevant metrics. Identify trends and provide insights to improve customer service processes. Identify and troubleshoot issues related to orders, deliveries, and product quality. Gather customer feedback and suggest improvements to products and services. Participate in team meetings and training sessions to stay updated on products and processes. Assist in the development and implementation of customer agreement and procedures. Education Knowledge Any Bachelors/ Business degrees or equivalent experience MS Office proficiency SAP knowledge Supply chain knowledge Critical Experience Minimum 4+years experience in Customer Service, Sales Operations, Supply Chain & Logistics 3+ year of hands on experience in Customer escalations handling, End to end Order management process Excellent communication skills ( As they would be speaking to Global Distributors, Customers) Hands on experience in SAP/any ERP Complete night shift role ; Hybrid Model Competencies Time Management Demonstrate proactive positive attitude. Business Acumen Flexibility Relationship building Resilience Strong communications (English) Critical Thinking Motivational/Cultural Fit Innovation demeanor Problem solving Result driven Clear and concise communication Self-motivated Critical thinker Emotional Intelligence Initiative Dependability.

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TE Connectivity

Appliances, Electrical, and Electronics Manufacturing

Galway Berwyn

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Customer Service Representative