Customer Service Representative

Job Summary: We are seeking experienced and customer-focused Customer Service Representatives to handle inbound calls for a US-based process. The ideal candidate will have strong communication skills, customer-first attitude, and prior experience in an international voice process. You will be responsible for resolving customer queries, providing accurate information, and ensuring a smooth customer experience. Key Responsibilities: 1.Handle high volume of inbound calls from US-based customers professionally and efficiently. 2.Provide prompt, accurate, and complete information by using the right tools and resources. 3.Understand customer needs and provide appropriate solutions or escalate queries when required. 3.Maintain a positive, empathetic, and professional attitude toward customers at all times. 4.Follow up on customer interactions where necessary and ensure timely resolution. 5.Document all call information according to standard operating procedures. 6.Meet performance metrics including call handling time, customer satisfaction, and quality scores. Required Skills & Qualifications: 1.Minimum 1 year of experience in an international BPO (voice/inbound process). 2.Excellent verbal communication skills in English with neutral accent. 3.Strong listening skills and ability to remain calm under pressure. 4.Proficient in using CRM software and other call centre tools. 5.Willingness to work US night shifts, weekends, and holidays if required. 6.Ability to multi-task, prioritize, and manage time effectively. 7.Graduate or equivalent education preferred.