Customer Service Representative (CSR) INTERN

Job Description

About the internship (FRESHERS ARE WELCOME) Selected intern's day-to-day responsibilities include: (email and calls) 1. Understand the SOP, processes, and policies of the customer support department 2. Handle incoming calls received on our customer support number 3. Understand customer's problems with respect to the products (technical or non-technical), then accordingly provide correct troubleshooting (if available) 4. Ensure that the customer has provided all required details and filled out the required form to process the case further 5. Coordinate internally with different departments to resolve customer queries 6. Maintain call records and share the report with the DRI on a daily basis. 7. Schedule reverse pick-ups of faulty products from customer's addresses Skill(s) required English Proficiency (Spoken) Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship (Mon-Fri) 2. are available for duration of 6 months 3. are from or open to relocate to Noida and neighboring cities 4. have relevant skills and interests. Other requirements 1. We are considering only candidates who are comfortable with onsite work (Sat WFH). 2. Immediate joiners are most welcome! 3. Candidates have to handle the customer support responsibilities of both email and phone calls. 4. Communication has to be very fluent! 5. Monday to Saturday will be the working days, and the official timings are 10:00 am to 6:30 pm. Perks : Certificate Number of openings: 1 Job Type: Internship Contract length: 6 months Pay: ₹15,000.00 per month Benefits: Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Do you have any previous Customer support experience OR in any similar domain ? Education: Bachelor's (Preferred) Work Location: In person Application Deadline: 02/07/2025 Expected Start Date: 02/07/2025