Customer Service Representative

Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

As the world and bp are changing, the Finance, Business & Technology (FBT) organization has a vital role to deliver business solutions that result in great outcomes for bp. Our mission is to create innovative solutions to transform BP, driven by inspired people into a dynamic environment. We will innovate to transform, and we will deliver this through our five strategic priorities: transform services, digital innovator, deliver increased value, invest in people’s futures, end customer focused - enabled by our colleagues, culture, mindset and our values and behaviors.

The Settlement and Reconciliation Specialist position is responsible for all monitoring and reconciling credit card settlement. This position serves as the liaison between FBT and any third-party support providers for credit card support. This role also provides assurance that proper payment is made to sites via the reconciliation process. A key part of this role is to work cross functionally across stakeholder teams to identify, and resolve issues related to credit card support and reconciliation. This is a highly visible role that requires strong attention to detail, internal and external cross functional interface, strong business insight, business process understanding, and ability to identify improvement opportunities

Key Accountabilities and challenges:

Relationship management responsibilities for the Credit Card Helpdesk and all 3rd party credit card support providers, field operations, workers or other retail sites, and BP Credit Card Operations
Timely communication and resolution for daily and escalation requests
Records SAP financial adjustments impacting sites
Investigates manual claim inquiries related to settlement and manages process with vendor for resolution.
Work closely with Lead Billing Specialist for all reconciliation issues for credit card customer offer initiatives.

Essential Education & Experience:

Graduate degree or equivalent experience.
3-4 years SAP experience (Financial entries, reporting)
Four years of experience in a business to business (B2B) account management environment working with financial entries, debits / credits, reconciliations
Strong problem-solving abilities and capacity to independently prioritize and organize work to meet customer service request timelines.
Excellent communication (verbal & written) skills and ability to function effectively, independently and as part of a team.
Ability to manage multiple priorities and take direction from many sources; flexibility and adaptability to change.
Strong/Advance computer skills: Microsoft Office, SAP, Siebel

Skills and competencies:

Excellent communication (verbal & written) skills and ability to function effectively, independently and as part of a team.
Ability to manage multiple priorities and take direction from many sources; flexibility and adaptability to change.
Experience using SA PR4 FI Module

We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.