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Home
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Jobs in Mumbai, Maharashtra
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BHARATI PRAKASH BHAYANI
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Customer Service Representative

Customer Service Representative

BHARATI PRAKASH BHAYANI

0 years

|

1 - 3 Lacs

Mumbai, Maharashtra

Posted:4 days ago| Platform: SimplyHired logo

Apply

Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Job description

Key Responsibilities:

Respond to customer inquiries, complaints, and feedback via phone, email, chat, or social media platforms in a timely and professional manner.
Identify and resolve customer issues and concerns effectively, ensuring a positive customer experience and satisfaction.
Acquire in-depth knowledge of the company's products or services to provide accurate information and guidance to customers.
Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the CRM system.
Gather customer feedback and insights to identify areas for improvement in products, services, or processes.
Identify opportunities to recommend additional products or services to customers based on their needs and preferences.
Escalate complex or unresolved issues to the appropriate departments or higher management for further investigation and resolution.
Adhere to company policies, procedures, and service standards while delivering high-quality customer care services.

Job Type: Full-time

Pay: ₹10,000.00 - ₹33,000.00 per month

Schedule:

Day shift
Morning shift

Language:

English (Preferred)

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BHARATI PRAKASH BHAYANI

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