Customer Service Representative

0 years

1 - 3 Lacs

Posted:4 days ago| Platform: SimplyHired logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Job description

Key Responsibilities:

  • Respond to customer inquiries, complaints, and feedback via phone, email, chat, or social media platforms in a timely and professional manner.
  • Identify and resolve customer issues and concerns effectively, ensuring a positive customer experience and satisfaction.
  • Acquire in-depth knowledge of the company's products or services to provide accurate information and guidance to customers.
  • Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the CRM system.
  • Gather customer feedback and insights to identify areas for improvement in products, services, or processes.
  • Identify opportunities to recommend additional products or services to customers based on their needs and preferences.
  • Escalate complex or unresolved issues to the appropriate departments or higher management for further investigation and resolution.
  • Adhere to company policies, procedures, and service standards while delivering high-quality customer care services.

Job Type: Full-time

Pay: ₹10,000.00 - ₹33,000.00 per month

Schedule:

  • Day shift
  • Morning shift

Language:

  • English (Preferred)

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