Kandivali West, Mumbai, Maharashtra
INR 3.0 - 4.2 Lacs P.A.
On-site
Full Time
Job Overview We are hiring a Dentist to join our Kandivali-based back office team as a Cold Calling Executive . In this role, you will engage with prospective patients across Australia through outbound calls, understand their dental concerns, and book them for in-person consultations at our Australian clinics. This is a non-clinical, communication-focused role ideal for dentists who enjoy patient interaction and want to apply their clinical knowledge in a dynamic, service-oriented environment. Key Responsibilities Make outbound cold calls to potential patients in Australia from our lead database. Identify their oral health concerns and guide them with empathy and professionalism. Educate patients on the importance of dental checkups and treatment (without diagnosis). Schedule face-to-face appointments at our Liverpool or Blacktown clinics . Maintain call logs, patient records, and appointment details in CRM software. Handle objections, build rapport, and follow up with undecided patients. Coordinate with the on-ground clinic teams to ensure smooth patient visits. Consistently meet KPIs related to call volume and consultation bookings. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Day shift Morning shift Work Location: In person
Mumbai, Maharashtra
INR 1.2 - 3.96 Lacs P.A.
On-site
Full Time
Job description Key Responsibilities: Respond to customer inquiries, complaints, and feedback via phone, email, chat, or social media platforms in a timely and professional manner. Identify and resolve customer issues and concerns effectively, ensuring a positive customer experience and satisfaction. Acquire in-depth knowledge of the company's products or services to provide accurate information and guidance to customers. Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the CRM system. Gather customer feedback and insights to identify areas for improvement in products, services, or processes. Identify opportunities to recommend additional products or services to customers based on their needs and preferences. Escalate complex or unresolved issues to the appropriate departments or higher management for further investigation and resolution. Adhere to company policies, procedures, and service standards while delivering high-quality customer care services. Job Type: Full-time Pay: ₹10,000.00 - ₹33,000.00 per month Schedule: Day shift Morning shift Language: English (Preferred)
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