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Equitas Small Finance Bank
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Customer Service Officer - Retail

Customer Service Officer - Retail

Equitas Small Finance Bank

1 - 4 years

2 - 7 Lacs

Hubli Gadag

Posted:2 weeks ago| Platform:

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Skills Required

Customer Service customer relationship BFSI Finance Banking customer complaints customer care business development retail sales Banking Products customer support marketing relationship management customer handling customer experience branch banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team in the retail sector. The ideal candidate will have 1-4 years of experience in customer service, preferably in the BFSI industry.
Roles and Responsibility

Provide excellent customer service to clients through various channels.

Resolve customer complaints and issues professionally and promptly.

Develop and maintain strong relationships with customers to enhance satisfaction.

Collaborate with internal teams to improve overall customer experience.

Identify and escalate potential issues or concerns to senior management.

Maintain accurate records of customer interactions and transactions.

Job Requirements

Strong communication and interpersonal skills are essential.

Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.

Knowledge of banking products and services is desirable.

Problem-solving and analytical skills are necessary.

Experience in customer service, preferably in the BFSI industry, is preferred.

Ability to adapt to changing situations and priorities is required.

A graduate degree is required for this position.

About Company
Equitas Small Finance Bank Ltd is a leading player in the BFSI industry, committed to providing exceptional customer service and building long-term relationships with its clients.

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Equitas Small Finance Bank

Banking

Chennai Tamilnadu

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Customer Service Officer - Retail