Customer Service Officer - Retail

1 - 4 years

2 - 7 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team in the retail sector. The ideal candidate will have 1-4 years of experience in customer service, preferably in the BFSI industry.
Roles and Responsibility
  • Provide excellent customer service to clients through various channels.
  • Resolve customer complaints and issues professionally and promptly.
  • Develop and maintain strong relationships with customers to enhance satisfaction.
  • Collaborate with internal teams to improve overall customer experience.
  • Identify and escalate potential issues or concerns to senior management.
  • Maintain accurate records of customer interactions and transactions.
  • Job Requirements
  • Strong communication and interpersonal skills are essential.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
  • Knowledge of banking products and services is desirable.
  • Problem-solving and analytical skills are necessary.
  • Experience in customer service, preferably in the BFSI industry, is preferred.
  • Ability to adapt to changing situations and priorities is required.
  • A graduate degree is required for this position.
  • About Company
    Equitas Small Finance Bank Ltd is a leading player in the BFSI industry, committed to providing exceptional customer service and building long-term relationships with its clients.

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    Equitas Small Finance Bank logo
    Equitas Small Finance Bank

    Banking

    Chennai Tamilnadu

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