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Equitas Small Finance Bank
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Customer Service Officer

Customer Service Officer

Equitas Small Finance Bank

0 - 4 years

2 - 6 Lacs

Nagar Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Finance COM application software Customer Service Banking Operations Applications BFSI Banking customer service customer complaints branch banking operations bfsi Branch computer systems retention customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank.

Roles and Responsibility

Manage and resolve customer complaints professionally and courteously.
Provide excellent customer service through various channels.
Develop and maintain strong relationships with customers to increase loyalty and retention.
Collaborate with internal teams to improve overall customer experience.
Identify and escalate complex issues to senior management when necessary.
Maintain accurate records of customer interactions and transactions.

Job Requirements

Strong knowledge of branch banking operations and procedures.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Strong problem-solving and analytical skills.
Proficient in using computer systems and software applications.
Ability to build rapport with customers from diverse backgrounds.
Experience working in a similar role within the BFSI industry is preferred.

About Company

Equitas Small Finance Bank is a leading financial institution committed to providing exceptional customer service and building long-term relationships with its clients. We offer a dynamic and supportive work environment that encourages professional growth and development.

For more information about this opportunity, please contact us at 1386666 or visit our website at .

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Equitas Small Finance Bank

Banking

Chennai Tamilnadu

10001 Employees

3096 Jobs

Key People

Parthasarathi Mukherjee

Managing Director & CEO
Rajesh Kumar Chaturvedi

Executive Director
K Bharath Kumar

Chief Financial Officer
Pooja Nair

Chief Marketing Officer

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Customer Service Officer