CUSTOMER SERVICE EXECUTIVE - MGP

Muthoot FinCorp (MFL)

0 - 2 years

2 Lacs

Chennai

Posted:3 days ago| Platform:

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Skills Required

Administration Purchase Head Business Development Relationship Banking Manual Customer service Management Operations Customer Service Executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions.
Ensure proper verification, checking, appraisal and melting of purchasing gold ornaments/bar/coin.
Ensure proper documentation before purchasing and keep all the documents duly completed in all respect in safe custody, as per set guidelines
Scrutinize the daily voucher and ensure proper maintenance, as well as safe keeping of vouchers
To undertake new assignments/ duties being assigned as a part of centre job rotation carried out at time to time
Daily verification of cash when designated or given charge of cashier duties
Daily and regular verification of the gold and silver products and other securities
Balancing and tallying of all accounts at stipulated intervals adhering to the laid down procedure as per the manual of instructions.
To be thorough with the Product manual and all operational/administrative instruction issued head office from time to time
Cash carrying/remittance and other cash related operations/bank account operation as directed by the branch manager/management from time to time
To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of centers
Attending to any other duties that may be assigned/by the superiors/management from time to time
To take upon voluntarily and without objection the duties of the other staff member as far as possible if exigencies warrant so.
Maintain data confidentiality
Promote and maintain positive relations with all the contacts, customers and potential customers
Assist walk-in customers; maintain highest level of customer service by being polite, courteous, avoid conflict, wisely handling the present and prospective customers.
Able to work in a target oriented environment which includes indoor/outdoor marketing activity
Effectively communicate on the product features to the customers

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