0 - 1 years
2 - 5 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
Handle customer queries effectively via call/chat/email
Ensure timely resolution and maintain customer satisfactionMaintain call logs and reports as per process requirementFollow standard operating procedures and guidelinesHandle inbound and outbound customer interactionsProvide accurate information and resolve queriesDocument customer interactions in the systemMaintain service quality and meet defined KPIs
Must be very fluent in English & conversant in Hindi (Read, Write, Speak)
Key Requirements:
Good communication and interpersonal skills Comfortable with rotational shifts, if required Strong verbal and written communication skills Ability to multitask and manage time effectively Comfortable with rotational shifts and night shifts (for NRI process) Fresher welcome; prior BPO/customer support experience is a plus
Work Mode : WFH/ WFOWork Timings : 8 hours between 8:00 PM to 5:00 AM (Night Shift)
Hansa Research
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