Customer Service Executive in Noida

As a customer service executive at The Bamboo Bae, you will be at the forefront of ensuring exceptional customer experiences. Your English and Hindi proficiency, along with your MS Office skills, will be key in providing top-notch service to our valued customers. Key Responsibilities Respond to customer inquiries via phone, email, and chat in a professional and timely manner. Provide accurate product information and assist customers with placing orders or resolving any issues they may have. Work closely with the sales and marketing teams to ensure seamless communication and customer satisfaction. Maintain detailed records of customer interactions and transactions for future reference. Collaborate with the operations team to track shipments and provide customers with real-time updates on their orders. Identify and escalate any emerging customer issues to the appropriate department for resolution. Continuously seek opportunities to improve customer service processes and contribute to the overall success of the company. If you are a proactive and customer-centric individual with excellent communication skills, we invite you to join our dynamic team at The Bamboo Bae and make a positive impact on our customers' journey. Apply now! About Company: THE BAMBOO BAE was born with a belief in mind that 'no change is too small.' Two travel enthusiasts 'Anuj and Sanchit' often encountered nature wrapped in plastic waste, and to find a solution to this endless problem, they came across exceptional handcrafted bamboo byproducts during their expedi- tion to the jungles of Northeast India. This was their moment of clarity, their -Eureka- moment when they developed an idea of introducing plastic-free products to the world. Show more Show less