Customer Service Associate

Job Overview:

We are actively seeking a Customer Service Associate with a strong background in Customer Service and Technical Support. The ideal candidate will handle inbound and outbound calls, respond to customer queries across phone, email, and live chat, and manage basic technical support tasks, including ticketing, follow-ups, and issue escalation. The role demands excellent communication skills, empathy, and a solution-oriented mindset to ensure a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer calls in a courteous and professional manner.
• Assist customers by providing accurate information, resolving concerns, and offering technical guidance where applicable.
• Manage support inquiries via phone, email, and live chat in a timely and effective manner.
• Log technical issues and service requests by managing support tickets.
• Monitor and update ticket status, ensuring timely resolution and appropriate follow-up.
• Escalate unresolved or complex issues to the relevant internal teams with clear documentation.
• Maintain detailed and organized records of customer interactions and resolutions.

Candidate Requirements:

• Minimum 1 year of experience in customer service, call center operations, or technical support.
• Hands-on experience in managing both inbound and outbound calls.
• Strong verbal communication skills in English and Hindi.
• Good understanding of basic technical troubleshooting and issue resolution.
• Strong interpersonal skills with a professional, empathetic, and solution-oriented mindset.

Why Join Us?
Be a part of a supportive, growth-driven environment where your contributions directly impact customer success. If you're passionate about delivering exceptional customer service, we want to hear from you!

Share your resume with us : +91 93808 39640

Apply now and take the next step in your customer support career.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund