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Customer Relationship Manager

Customer Relationship Manager

ICICI Lombard

0 - 5 years

1 - 3 Lacs

Mumbai Navi Mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

Customer Service Solving Queries Customer Satisfaction Voice Process English Language Customer Relationship Inbound Calls Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Functional /Business Responsibilities

Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken
Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
Ability to understand and handle irate customers
Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
Ability to achieve stretched targets and able to manage the organization standards
Maintain Superior quality service by following organization standards

Requirement:-

Salary :-

Work location:- Vashi, Navi Mumbai

Regard's

Mitali Sugaonkar

HR Team

ICICI Lombard

Contact no. 8108560526

mitali.sugaonkar@icicilombard.com

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