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Customer Relations Officer

2 years

2 - 0 Lacs

Posted:4 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description:

We are hiring a Customer Relations Officer to handle customer interactions via chat, WhatsApp, voice, and email. The ideal candidate is a strong communicator with a customer-first attitude and experience in Live Chat and Outbound Calling.

Key Responsibilities:

  • Respond to customer queries via chat, voice, and email within SLA.
  • Assist customers with product features, issues, and resolutions.
  • Manage pre-sales and post-sales support.
  • Follow up with customers to ensure resolution and satisfaction.
  • Conduct outbound calls to engage leads and improve conversions.
  • Maintain accurate records, tag interactions, and escalate as needed.
  • Share feedback with Product, Sales, and Marketing teams.

Requirements:

  • Graduate with 2+ years in customer support (Chat + Voice)
  • Sales-oriented with basic tech and digital platform knowledge
  • Familiarity with Live Chat/WhatsApp support tools
  • Comfortable with 6-day work week

Performance Metrics:

  • CSAT, Revenue, Conversion Rate
  • Productivity and Call Tagging Accuracy
  • Data Hygiene and Compliance

Job Type: Full-time

Pay: ₹20,000.00 per month

Schedule:

  • Day shift

Supplemental Pay:

  • Commission pay
  • Performance bonus

Language:

  • English (Preferred)

Work Location: In person

Application Deadline: 12/07/2025
Expected Start Date: 24/06/2025

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