Customer Operations Agent

OVERVIEW

The role of Operations Agent will ensure you play a pivotal role in assisting a UKI Operations team supporting our customers along with key stakeholders in the Operational team.

KEY RESPONSIBILITIES

• Respond promptly and effectively to incoming or outgoing communication to colleagues and customers while exhibiting high levels of attention to detail
• Ensure that all queries are followed up and resolved in a timely manner.
• Contribute to the ongoing development and improvement of the colleague and customer experience.
• Contribute towards achieving OKRs & Team KPIs.
• The above list of job duties is not exclusive or exhaustive and the role holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the role.

TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE

• Excellent communications skills.
• Strong all-round understanding of MS Office applications, especially Word & Excel.
• Shows initiative, suggesting ways to improve customer experience.
• Flexible approach to working in a dynamic environment.
• A passion for sportsbook products and applicable expertise.
• Strong Investigative Skills.

BENEFITS WE OFFER

• Access to

  Learnerbly, Udemy

  , and a

  Self-Development Fund

  for upskilling.
• Career growth through

  Internal Mobility Programs

  .
• Comprehensive

  Health Insurance

  for you and dependents.

• Well-Being Fund

  and

  24/7 Assistance Program

  for holistic wellness.

• Free Meals, Cab Allowance

  , and a

  Home Office Setup

  Allowance.

• Employer PF Contribution

  , gratuity, Personal Accident & Life Insurance.

• Sharesave Plan

  to purchase discounted company shares.

• Volunteering Leave

  and

  Team Events

  to build connections.
• Recognition through the

  Kudos Platform

  and

  Referral Rewards

  .

WHY CHOOSE US

equal-opportunity employer

ABOUT FLUTTER ENTERTAINMENT

worlds largest sports betting and iGaming operator

New York Stock Exchange (NYSE) and the London Stock Exchange (LSE).

portfolio of brands

FLUTTER ENTERTAINMENT INDIA

Global Capability Center

We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. With the scale of a leader and the mindset of a challenger, we’re dedicated to creating a brighter future for our customers, colleagues, and communities.