Customer Onboarding Agent Level 1

The role you are applying for involves providing an exceptional customer onboarding experience for new customers, managing their learning journey, and assisting them in understanding how our business offerings can benefit their success. Your main responsibilities will include facilitating a smooth onboarding process for customers, coordinating resources across multiple teams, proactively communicating with clients, and collaborating with internal teams to ensure a successful onboarding process. Additionally, you will assist customers in their learning journey, tailor their food & drinks menu, demonstrate how our software can enhance their business, and update the company's learning site. To excel in this role, prior experience in customer service roles is required, while industry experience and account management skills are highly desirable. Proficiency in computers, including Mac and PC, as well as MS Office Products is necessary. Excellent communication skills, both verbal and written, strong organizational abilities, and the capacity to thrive in fast-paced environments are essential. About you, the ideal candidate would have experience in customer service or a relevant industry, be highly organized, possess excellent communication skills, and have familiarity with Microsoft Office and CRM Suite. Dealing with English-speaking customers, formal project management training, and a university degree would be advantageous. A positive and extroverted personality, professional appearance, active listening skills, and customer empathy are also valued traits for this role.,