4 Customer Obsessed Jobs

As a key player in the Wed-Tech industry, Matrimony.com Ltd is at the forefront of providing personalized matchmaking and wedding-related services. With a strong focus on customer satisfaction, Matrimony.com has built a reputation for being the largest and most trusted matrimony brand in India. The company's services cater to a wide spectrum of individuals, ranging from high-net-worth individuals to the common man. One of the company's innovative offerings is Jodii, a vernacular matrimony service that aims to serve all segments of society. Matrimony.com has also expanded its operations internationally, with successful ventures in the UAE and Bangladesh. The company's vision is to become a billion-dollar revenue company while creating a lasting legacy for future generations. As a part of the Personalized Services team, you will be responsible for providing tailored matchmaking services to premium, HNI, and elite customers. With a team of highly motivated relationship managers, you will focus on creating success stories and facilitating marriages. This role will require you to operate across India with multi-lingual relationship managers, ensuring a personalized and effective service for elite customers. Key Responsibilities: Sales Strategy and Planning: - Develop and implement a strategic telesales plan to target HNI and premium customers. - Identify ideal customer profiles and high-potential leads within the target segments. - Set and track sales targets, create action plans to achieve goals, and establish KPIs for outbound telesales. Team Management: - Lead and mentor a team of telesales supervisors and agents across multiple regions. - Develop a sales playbook and provide training programs to enhance sales skills and customer relationship management. - Evaluate team performance, provide feedback, and implement corrective actions to meet revenue goals. Customer Relationship Management: - Build and maintain strong relationships with HNI and premium clients, catering to their specific needs. - Implement programs to enhance customer loyalty and provide premium customer support. - Act as an escalation point for any issues raised by HNI and premium customers, ensuring prompt resolution. Collaboration with Other Departments: - Work closely with marketing teams to create tailored campaigns and promotions for high-end customers. - Collaborate with product and service teams to align offerings with customer preferences. - Ensure smooth telesales operations by collaborating with customer service to maintain service standards. Data Analysis and Reporting: - Analyze telesales data to identify trends and areas for improvement. - Gather insights into customer behavior and preferences to adjust sales approaches. - Prepare detailed sales reports and dashboards for senior management. Innovation and Continuous Improvement: - Continuously assess and improve outbound telesales processes for efficiency. - Leverage technology tools to enhance operations and customer experience. - Identify areas for improvement and implement corrective actions. Leadership Qualities: - Demonstrated expertise in sales and operations with experience in managing large teams. - Experience in Consumer Tech, Banking, Insurance, or Telecom segments, preferably in outbound telesales. - Proven track record of driving sales growth and delivering impactful business outcomes. - Strong people leadership skills with a history of building and leading high-growth sales teams. - MBA from a reputable B-School is preferred. If you are a seasoned professional with a passion for sales and operations, and a keen interest in providing personalized services to elite customers, this role at Matrimony.com Ltd offers a unique opportunity to make a meaningful impact in the Wed-Tech industry. Join us in our journey to create lasting relationships and build a billion-dollar revenue company.,

As India's first pure play Wed-Tech Company listed on BSE and NSE, Matrimony.com Ltd's flagship brand Bharat Matrimony is widely recognized as the largest and most trusted matrimony brand. With over 2800 associates catering to close to 6 million members, the company offers both matchmaking and wedding-related services. The brand's services include Bharat Matrimony, Elite Matrimony, and Community Matrimony, complemented by over 100 company-owned retail outlets. In 2022, Matrimony.com launched Jodii, a vernacular matrimony service targeting individuals from various economic backgrounds. The company has expanded its reach beyond matchmaking into the wedding services industry, with Wedding Bazaar and Mandap.com being prominent players in the $55 billion market. Additionally, Matrimony.com has ventured into international markets with operations in the UAE and Bangladesh. The overarching goal of Matrimony.com is to become a billion-dollar revenue company and establish a lasting legacy for future generations. The Personalised Services division of the company focuses on providing personalized matchmaking services to premium, HNI, and Elite customers. With a team of 500+ highly motivated relationship managers, the division has facilitated over 10,000 marriages since its inception, boasting a strong presence across India with 10 branches and multi-lingual managers dedicated exclusively to Elite, HNI, and Premium clients. Key Responsibilities: Sales Strategy and Planning: - Develop and execute strategic telesales plans targeting HNI and Premium customers. - Define ideal customer profiles and focus on high-potential leads. - Set and monitor sales targets, creating action plans to achieve or exceed goals. - Establish KPIs and metrics for outbound telesales to measure productivity, conversion rates, and customer satisfaction. - Adapt to market dynamics, understand competition, and drive business transformation. Team Management: - Lead and mentor a team of telesales supervisors and agents across regions. - Develop sales playbook and training programs for high-end sales skills and customer relationship management. - Evaluate team performance, provide feedback, and implement corrective actions. - Drive continuous improvement in sales techniques and customer interactions. Customer Relationship Management: - Build strong relationships with HNI and Premium clients, offering personalized sales approaches. - Enhance customer loyalty through tailored programs and premium support. - Address and resolve customer issues promptly and satisfactorily. Collaboration with Other Departments: - Collaborate with marketing teams to create targeted campaigns. - Work with product and service teams to align offerings with customer expectations. - Ensure smooth telesales operations in collaboration with customer service. Data Analysis and Reporting: - Analyze telesales data to identify trends and areas for improvement. - Utilize data insights to refine strategies and enhance conversion rates. - Present detailed sales reports to senior management. Innovation and Continuous Improvement: - Continuously improve telesales processes for efficiency and effectiveness. - Leverage technology tools to enhance operations and customer experience. - Identify areas for improvement and implement corrective actions. Leadership Skills: - Strong leadership abilities with expertise in consultative selling and stakeholder management. - Proficient in problem-solving, data-driven decision-making, and effective communication. - Customer-focused with a willingness to travel at short notice. - Requires 15-20 years of experience in sales and operations, managing large teams. - Previous experience in Consumer Tech, Banking, Insurance, or Telecom segments, particularly in outbound telesales. - Proven track record of driving sales growth, increasing market share, and delivering impactful business outcomes. - Minimum 8 years of people leadership experience, ideally with inside sales teams. - An MBA from a reputable B-School is preferred.,

Curiosity that s never quenched A curious person asks the most powerful questions in the world: Why they are self learners and aren t satisfied with what people tell them. A curious mind is keen on knowing the problem to its core. They stay awake at night wondering what they re missing and love the process of discovery. A trait every PM need to possess. Good IQ. And Great EQ Great PMs know how to build relationships and not just products. They are empathetic towards everyone (including customers and team). They also know their own strength and weaknesses and leave no stone unturned to grow their own skills. Impatient to make an impact You are hungry to make a dent in the universe. You cant wait to solve problems and have a hustler mindset for getting things done in the best possible manner. Fail fast is your mantra for success. Intellectual Horsepower Building a a simple to use HR platform is pretty complex. People failed at it for decades. Understanding its nuances, making quick correlations and coming up with new ideas and solutions requires a sharp acute mind and a penchant for seeking knowledge. Extremely design centric We don t expect you to create beautiful visual design, but we do expect that you have experience creating simple and usable interactions. This is a trait only acquired by doing and not reading. Experience creating usable interactions is a must. selected Role The word Product Manager is most abused word on the earth right now! Every company has it s own definition of a PM role. At Keka we are building an ecosystem of Hire to Retire and run it like a group of individual startups. Senior Product Managers are expected to lead 1 or 2 products end to end and own the vision of and growth of the products. Here are the expectations: Product Evangelist: Serve as the product evangelist both internally and externally, communicating product benefits and value propositions to stakeholders, customers, and partners. Customer Obsessed : Build a deep understanding of customer needs and pain points, and ensure these insights are prioritized and incorporated in the product Market expert: HR tech is a cluttered market. You need to understand the competitive landscape in detail and gather customer feedback to identify market opportunities and trends to grow your product Build product vision and roadmap : You should have a sharp vision for the product and how to grow it 5x or 10x. Be able to align all stakeholders to this vision and deliver roadmaps every quarter to move towards this vision Deliver Impacts: We want you to be highly metric driven and be able to articulate what and why we are building, measure the impacts and ensure you build for impact Qualifications Must have 8+ years of experience in product management, preferably SaaS products Must have 0-1 start up experience. Founding experience preferred Must be data driven with clear impacts Excellent analytical, problem-solving, and decision-making skills. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams. Strong customer focus with a passion for creating exceptional user experiences. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

Curiosity that s never quenched A curious person asks the most powerful questions in the world: WhyThey are self learners and aren t satisfied with what people tell them. A curious mind is keen on knowing the problem to its core. They stay awake at night wondering what they re missing and love the process of discovery. A trait every PM need to possess. Good IQ. And Great EQ Great PMs know how to build relationships and not just products. They are empathetic towards everyone (including customers and team). They also know their own strength and weaknesses and leave no stone unturned to grow their own skills. Impatient to make an impact You are hungry to make a dent in the universe. You cant wait to solve problems and have a hustler mindset for getting things done in the best possible manner. Fail fast is your mantra for success. Intellectual Horsepower Building a a simple to use HR platform is pretty complex. People failed at it for decades. Understanding its nuances, making quick correlations and coming up with new ideas and solutions requires a sharp acute mind and a penchant for seeking knowledge. Extremely design centric We don t expect you to create beautiful visual design, but we do expect that you have experience creating simple and usable interactions. This is a trait only acquired by doing and not reading. Experience creating usable interactions is a must. selected. Role The word Product Manager is most abused word on the earth right now! Every company has it s own definition of a PM role. At Keka we are building an ecosystem of Hire to Retire and run it like a group of individual startups. Senior Product Managers are expected to lead 1 or 2 products end to end and own the vision of and growth of the products. Here are the expectations: Product Evangelist: Serve as the product evangelist both internally and externally, communicating product benefits and value propositions to stakeholders, customers, and partners. Customer Obsessed : Build a deep understanding of customer needs and pain points, and ensure these insights are prioritized and incorporated in the product Market expert: HR tech is a cluttered market. You need to understand the competitive landscape in detail and gather customer feedback to identify market opportunities and trends to grow your product Build product vision and roadmap : You should have a sharp vision for the product and how to grow it 5x or 10x. Be able to align all stakeholders to this vision and deliver roadmaps every quarter to move towards this vision Deliver Impacts: We want you to be highly metric driven and be able to articulate what and why we are building, measure the impacts and ensure you build for impact Qualifications Must have 8+ years of experience in product management, preferably SaaS products Must have 0-1 start up experience. Founding experience preferred Must be data driven with clear impacts Excellent analytical, problem-solving, and decision-making skills. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams. Strong customer focus with a passion for creating exceptional user experiences. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities