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Customer Experience and Engagement:

10 - 15 years

20 - 25 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

BOB Capital Markets is looking to strengthen its capabilities in driving their digital transformation, revolutionizing the retail broking platform with cutting-edge initiatives for enhanced customer engagement and substantial business growth. Leveraging emerging technologies, the incumbent will deliver superior digital products, prioritize product development, oversees the technology platforms & technology operations of the company, foster a data-driven culture and leading a team of professionals. Ensure an exceptional user experience across all digital touchpoints, including the website, mobile app, and other digital channels. Analyze customer behavior and feedback to identify pain points and opportunities for improvement. Collaborate with cross-functional teams to implement customer-centric enhancements and features. Product Development & Operations: Oversee the products development. Prioritize product development and features based on market demands, customer feedback, and strategic goals. Drive continuous product improvement through data analysis and user Keep abreast of emerging technologies and industry trends related to retail broking and fintechs. Identify potential partnerships, collaborations, or acquisitions to enhance the platforms digital capabilities. Implement robust security measures and data protection practices to ensure customer trust and compliance. Team Leadership and Development: Lead and inspire a team of digital/technology professionals, fostering a collaborative and innovative work environment. Define clear roles and responsibilities, set performance objectives, and conduct regular performance reviews. Identify training and development opportunities to build a skilled and motivated team. Understanding of the capital markets and retail broking domain. Ability to decipher digital initiatives and technology decision that aid in operational and business efficiencies will be a must. Data Storage & Information Security: Deep understanding of the current storage trends of Big Data and related Information Security. Planning & Project execution for Physical/Cloud. Storage facilities and related Infra-network. Planning & Execution of robust Business Continuity Plans. Job specific skills Applicants should have Experience of working in Financial Services with a focus on Retail Broking. High energy levels and decision-making capabilities that support robust execution of plans. Impeccable integrity both professionally and personally Strong track record of working with complex and high volume data. Self-motivated and result oriented. Stakeholder relationship management skills able to influence and manage the expectations of senior management and peers. Excellent analytical and problem-solving skills Excellent verbal and written communication skills, negotiation skills and collaborative approach. Ability to manage effectively Data storage & Information Security requirements of the company. Structured approach to planning and project management including work exposure on Business Continuity Plans. High level of team building capabilities, good staff skills ability to coach and Qualification Bachelor s degree in computer science or engineering Masters in Technology or Computer Science will be an added advantage 10+ years of experience in a leadership role, with at least 10 years in a digital environment. Proven track record of developing and executing digital strategy. Extensive experience in Retail Broking Product Development & operations, website development, e-commerce, digital marketing, and social media. In-depth knowledge of current and emerging digital technologies and trends in Financial Markets with a focus on Retail Broking. Experience of dealing with Technology Vendors Experience of leading a team of developers/technology support CTC OFFERED Commensurate with qualification and experience and will not be a limiting factor for the right candidate. for the post of IT AVP in the subject. Applications with any other subject will not be accepted. Contact Person Ms. Trilby D monte

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