3.0 - 8.0 years

2 - 8 Lacs

Indore, Madhya Pradesh, India

On-site

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Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution Setting a clear mission and deploying strategies focused towards that mission Client management Job brief Improve customer service experience, create engaged customers and facilitate organic growth Achieving Client KPI S Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry s developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Adhere to and manage the monthly billing Maintain an orderly workflow according to priorities Requirements and skills Proven working experience as a Customer Service Manager of Calls mails Inbound experience (Manager experience 3 year +) Experience in Incident logged tool Chain management experience tool Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software, databases and tools Awareness of industry s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation BS degree in Business Administration or related field Good people management skill .

Posted 11 hours ago

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Sales Coordinator Reliserv Solution

1.0 - 3.0 years

0 Lacs

, India

On-site

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Job Description for Sales Coordinator : Serve as the primary point of contact for customer inquiries, providing timely and accurate information and addressing any concerns or complaints. Able to handle the International calls & customers Assist the sales team with administrative tasks such as preparing sales reports, maintaining customer databases, and organizing sales documentation. Must have a thorough understanding of Google Documents A team player with a high level of dedication Good computer skills Well-organized and responsible with an aptitude in problem-solving Adequately coordinating across the departments Fluency in English Good Communication skills. Multi-tasking Designation: Sales Coordinator Qualification: Graduate Branch: Navi Mumbai Kharghar ( Head Office ) Male/Female: Both Job Location: Kharghar, Navi Mumbai In house/site work: In house Fresher/Experience: Experience 1- 3 yrs Preferred Candidate - Candidates from Navi Mumbai would be given preference. Resumes can be sent to [HIDDEN TEXT] or [HIDDEN TEXT] and we will contact the shortlisted individuals.

Posted 3 days ago

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