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CUSTOMER CARE - QUERY RECEIVER

CUSTOMER CARE - QUERY RECEIVER

NJ India Invest

0 years

3 - 7 Lacs

Surat

Posted:2 days ago| Platform: GlassDoor logo

Apply

Skills Required

query service video

Work Mode

On-site

Job Type

Part Time

Job Description

Job description

Primary role

Efficient Handling of Calls.
Serves customers by providing relevant information.
Resolving internal service problems and escalating, if needed.
Providing proactive customer outreach.
Collecting and analyzing customer feedback.
Responding to customer reviews.
Developing and documenting knowledge into helpful content.

Seconday role

Assisting other officers for solving queries in case of excess queries.
Adhering to organizational process & policies.
Providing feedback on enhancement of systems and overall organization on time to time basis.

Job Overview (7980)

Experience
24 Month(s).

City
Surat.

Qualification
MBA/PGDM

Area of Expertise
Sound understanding skill

Prefer Gender
Any

Function
OPERATIONS

Audio / Video Profile
NA

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