Customer Care Executive

Snapmint is on a mission of democratizing no/low-cost installment purchases for the next 200 Mn Indians. Of the 300 million credit-eligible consumers in India, less than 30 million actively use credit cards. Snapmint is reinventing credit for the next 200M consumers by providing them the freedom to buy what they want and pay for them in installments without a credit card. In a short period of time, Snapmint has reached over a million consumers in 2200 cities and has powered over 200 crores worth of purchases.

Job Title: Customer ServiceExecutive (Voice/Non-Voice)
Department: Customer Support / Service
Location: Dev Nager, Tonk Road
Experience Required: (0.6-3 Years)
Industry: E-commerce / Banking / Customer Service / Call Center

• Minimum 0.6 year of experience in Email/Chat/In-call and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization.
• Handle inbound and/or outbound customer calls professionally.
• For Email/chat – Typing speed must be in btw 30-35 wpm.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Escalate unresolved issues to the appropriate departments or higher authorities.
• Follow up with customers when necessary and ensure resolution.
• Graduation and above.
• Excellent verbal/written communication skills and basic computer knowledge.
• Age should be a maximum of 28.
• Work from the office and 6 days of work (roster off).
• Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km).
• Tamil, Telugu and Malayalam language is a plus.

Benefits:

• Fixed Salary + Incentives
• Paid training and supportive team environment
• Career growth opportunities
• Health insurance
• PF is included

Candidates with experience from Teleperformance, Vertex Cosmos, Girnar, Dealshare, Innovana Thinklabs, and Dr. ITM will be a plus.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person