Customer Care Analyst

Job Description

We're looking for an Customer Care Analyst candidate with experience in managing a quota, Customer Success, and Renewals, to join our team in Bangalore -hybrid . You will report to the Associate Manager - Customer Care You will be responsible for multiple commercial programs within our Global Customer Support organization. Technology you'll Use Salesforce, PowerBI Your Role Responsibilities Owning an annual quota of positioning services by using a multi-channel approach to our existing customers Responsible for weekly reporting and forecasting Drive commercial programs for our Global Customer Support organization Provide cross-functional support to our Renewals and Success organization Night-shift role supporting North America customer and internal teams What we'd Like to See Experience in Customer Success and/or Software Renewals Focus on targets with a drive to overachieve Successfully manage multiple stakeholders Role Essentials 3+ years in Renewals and/or Customer Success experience Familiarity with Salesforce Perks & Benefits Comprehensive health, vision, and we'llness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans Flexible time-off policy and hybrid working practices Equity opportunities and an employee stock purchase program (ESPP) Comprehensive Mental Health and Employee Assistance Program (EAP) benefit