Lead / AM - Customer & Process Quality ZF

5.0 - 10.0 years

8 - 13 Lacs

Lucknow

Work from Office

About the Team: Quality Team plays a crucial role in producing components for automobiles. It helps Cost reduction, Identify the issues, Maintaining the supply chain, improve the product quality, Sustainability & etc. What you can look forward to as Lead/AM - Customer & Process Quality (m/f/d): Creates and maintains relationships with Customer. Brings VoC and customer feedback internally to all stakeholders and functions and ensures it is well understood. Coordination of major Quality activities with Customer. Drive the sense of priority for Customer Quality topics in the organization Front line: first level of quality support + align Quality activities Ensure One Voice to the Customer for all Quality activities. Avoid escalations by continuous Quality performance tracking and by fast reaction Close escalations by clear definition of Quality exit criteria at earliest opportunity and lead activities for Quality de-escalation. Drive Quality & Satisfaction picture for Customer (based on input and information from customer portal data/VoC & sales teams High-Level Quality-KPI, Customer Perception, Green Plants (plants w/o escalation), Warranty); generates VoC report (quality part) and alignment with dedicated Key Account Team. Drive and coordinate key customer improvement initiatives and measures. Develop Quality roadmap for the Customers including requirement, coordination and tracking of needed improvement activities (e.g. Customer strategy, risk management) Strategy and Evaluation for/in Contract Management (CSRs (Q-part) + Warranty Agreements) and leads negotiation with Customer together with Key Account Team according to CUDO process (Topic leader Quality for CUDO evaluation, CUDO-Officer see QMS;) PPAC support / input from ZF-Plant or Function Your Profile as Lead/AM - Customer & Process Quality (m/f/d): Degree in Engineering/Diploma Minimum 5-10years work experience in Manufacturing or Process Engineering Minimum 1 year work experience in Quality ISO 19011 - Auditing Management Systems; ISO 9001/ IATF 16949; VDA Knowledge about MS Office Knowledge of PLM (Product Lifecycle Management) Knowledge of Quality tools ( Automotive quality standards - SPC/MSA/FMEA) Knowledge of specific Customer requirements / portals and CUDO process Advanced Product Quality Planning (APQP - AIAG) "Project Maturity Level Assurance (MLA/RGA - VDA) Production Part Approval Process (PPAP - AIAG)

Posted 3 weeks ago

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