CSR (Customer Service Representative)

ob Description (JD) Position Title: Customer Service Representative (CSR) Location: [Retail Showroom Location] Department: Sales / Customer Service Reports To: Showroom Manager Employment Type: Full-Time Purpose of the Role: To provide excellent customer service in a retail ethnic product showroom by assisting customers with their purchases, answering inquiries, ensuring customer satisfaction, and maintaining the visual appeal of the store. Key Responsibilities: Greet and assist customers in a friendly and professional manner. Provide detailed product information about ethnic garments, accessories, or home decor items. Assist customers in selecting products that match their preferences and cultural requirements. Handle customer inquiries, complaints, and feedback promptly and professionally. Operate the billing and POS system efficiently. Maintain cleanliness and visual appeal of the showroom, including merchandise displays. Coordinate with inventory and stock teams for product availability. Keep up-to-date with promotions, special offers, and seasonal collections. Maintain records of customer interactions and transactions. Upsell and cross-sell complementary products when appropriate. Follow all company policies and safety procedures. Job Specification (JS)Educational Qualification: Minimum: High school diploma (HSC or equivalent) Preferred: Bachelor's degree in any discipline (Retail, Business, Fashion, or Cultural Studies preferred) Experience: 1-2 years of experience in retail or customer-facing roles preferred Experience with ethnic or cultural products (e.g., Indian, Pakistani, Bangladeshi, Middle Eastern) is a plus Skills and Competencies: Excellent verbal and interpersonal communication skills Multilingual abilities (English + local or ethnic language like Hindi, Urdu, Arabic, Bengali, etc.) preferred Strong understanding of ethnic fashion and cultural products Basic computer skills; familiarity with POS systems Good organizational and multitasking skills Polite, patient, and customer-focused attitude Ability to work flexible hours, weekends, and holidays Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Language: English (Preferred) Hindi (Preferred) Work Location: Remote Expected Start Date: 17/06/2025