CRM JH/BH

Roles and Responsibilities:

• 
  Maintain and increase clinic revenues by achieving personal sales target and contribute to clinic sales objectives.
• Establish, maintain and expand the clinic’s customer base by building and promoting strong, long-lasting customer relationships by understanding their changing needs.
• Be the first point of contact for customer issues and customer complaints regarding sales and service and escalate issues as appropriate.
• Design and implement monthly sales strategies to ensure 100% sales target achievement.
• Collaborate with internal teams (e.g. therapists, CRT etc.) to address customers’ needs.
• Contribute to team efforts by coaching and assisting the clinic team in up-sell or cross-sell of services and products.
• Maintain quality service by establishing and enforcing organization standards to improve customer satisfaction.
• Driving CRM and branding initiatives of the center through LPT’s and google reviews.
• Maintain professional and technical knowledge by attending training workshops; reviewing professional publications; establishing personal networks; benchmarking sales strategies, identifying product improvements or new products by remaining current on industry trends, market activities, and competitors.

Role Requirements:

• Successful previous experience of at least five years as a client sales representative or relationship manager, with a proven track record of consistently meeting or exceeding targets.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Strong sales acumen with a proven ability to drive the sales process from planning to closure.
• Thorough knowledge of customer service, customer experience and process improvements.
• An energetic, self-driven and well organised individual with good conflict resolution skills and the ability to meet targets.
• Pleasant personality with high standards of personal grooming.
• Experience in the Health Care and Retail Industry preferred.

Note: Candidates would have a training program of 30-45 days in Hyderabad at our Head Office. All expenses would be taken care by the company.