Posted:1 day ago|
Platform:
Work from Office
Full Time
Role & responsibilities • Drive Customer Experience • Drive Collections Efficiencies • Responsible for reducing customer outstanding • Responsible for Process Adherence & Process Audit Scores • Customer Query Management by ensuring TATs are met • Handles escalated customer complaints / queries (through direct reportees) generated via phone calls, emails, or walk-ins • New Process Creation, wherever applicable • Coordinates between departments and the customer to resolve customer queries • Represents customer queries at the Corporate Office • The position requires you to work on Saturday & Sunday, and you can avail comp off in lieu, as set by your supervisor(s) Preferred candidate profile Good experience in Real estate developer firm
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